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Customer Service Reprensentative
Rochester, NY, US
Office
High School or equivalent
Full Time, Direct Hire
$19/hr
Entry Level
On-site
Manufacturing - Other
First Shift (Day)
Rochester, NY, US
$19/hr
Entry Level
Full Time, Direct Hire
Manufacturing - Other
On-site
Office
High School or equivalent
First Shift (Day)
Job details
Kelly Services, in collaboration with a leading company in the distribution sector, is seeking a Customer Service Representative in Rochester, NY . This is a direct hire opportunity, meaning you will be hired permanently with our client and offered their benefit and vacation package upon hire!
Salary:
- $19/hr
Shift:
- Tues – Friday 8:00am-5:00pm and Saturday 7:00am-3:30pm
Benefits:
- Health, Vision, Dental, and Life insurance
- 401(k) matching
- Paid time off
Responsibilities:
The Customer Service Representative is responsible for coordinating and performing all distribution center data entry functions to ensure accurate and timely information for customers and for the Company
- Enters or processes data daily for several distribution center functions, including billing, purchase orders, delivery invoices to provide internal and external customers with accurate information, reduce errors, improve customer service, contain costs, and facilitate smooth operations.
- Answers and places telephone calls using the highest level of customer service.
- Takes calls from customers, troubleshoots any issues with ordering or deliveries and answers any customer questions. This often requires additional research and customer follow-up.
- Routinely communicates with stores to obtain fax and AOS/ROP information to create orders, to provide stores with information regarding new products, promotions, and to allow them to plan effectively.
- File maintenance of invoices, credits and charges.
- Other duties may be assigned.
Qualifications:
- High school diploma or GED.
- 1-2+ years of relevant work experience in data entry and customer service.
- Customer service, technical skills (including Microsoft Excel, Word and Power Point)
- Experience with voice selection technology and ERP systems. Lucas and JD Edwards experience preferred.
- Strong managerial and leadership skills
- Excellent administrative experience and attention to detail
Apply now for immediate consideration for this Customer Service Representative position in Rochester, NY. We look forward to connecting with you!
9788142
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