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Print Support Specialist
Lincoln, NE, US
Office
High School or equivalent
Full Time, Temporary
Experienced (Non-Manager)
On-site
Energy and Utilities
First Shift (Day)
Lincoln, NE, US
Experienced (Non-Manager)
Full Time, Temporary
Energy and Utilities
On-site
Office
High School or equivalent
First Shift (Day)
Job details
Why you should apply to be an Print Support Specialist :
· Pay Rate: Negotiable
· Employment Type: Long term temp, Temp to hire
· Location: Lincoln, NE, 68506
· Schedule: M-F
· Great Advancement Opportunities
· Overtime available
What a typical day as an Print Support Specialist might look like:
l Daily support of network and workstation printers
l Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally.
l Escalates problems to a technician as necessary
l Keeps the customer up to date on the progress of problem resolution
l Provides end users with detailed remote access knowledge and documents complete trouble shooting information
l Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager
l Responsible for on-site hardware & consumables inventory
l Responsible for printer procurement as required by the customer
l Responsible for printer hot swap inventory
l Documents and reports all fleet meter reads
l Maintains printer fleet tools/databases
l Responsible for the daily support of site-specific network and workstation printers.
l Responds to customer requests for technical support and training with the focus being on customer service.
l Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager.
l Works to ensure that the service level agreements between the customer and RICOH are achieved.
l In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory.
This job might be an outstanding fit if you:
l High School Diploma (or equivalent) with additional education preferred
l IT Help Desk Support experience (application & hardware support)
l Excellent customer service skills
l Good project management skills and ability to prioritize tasks
l Strong technical knowledge of network and site-specific printers, and company products
What happens next:
Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all our recruiters at Kelly will have access to your profile, expanding your opportunities even more!
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be an Print Support Specialist today!
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