English
French
Spanish
Customer Service Representative
Farmington, CT, US
Office
High School or equivalent
Full Time, Temporary
Experienced (Non-Manager)
On-site
Business Services - Other
First Shift (Day)
Farmington, CT, US
Experienced (Non-Manager)
Full Time, Temporary
Business Services - Other
On-site
Office
High School or equivalent
First Shift (Day)
Job details
NOW HIRING:
Customer Service Representative (Spare Parts/Returns)
Location: Farmington, CT
Pay Rate: $21/hour
At Kelly®, we’re here to make job searching easier for you. We’re seeking a Customer Service Representative for the Spare Parts/Returns department of one of our clients. This opportunity could be the one you’ve been looking for.
Responsibilities:
- Maintain professionalism and establish positive rapport with internal and external customers
- Process a high volume of incoming tickets and phone calls
- Identify and assess customers’ needs to ensure high satisfaction
- Provide accurate, valid, and complete information using proper tools/methods
- Enter quotes and orders accurately and promptly
- Review and request updated customer purchase orders as needed
- Create cases using provided information accurately and promptly
- Utilize tools to process customer requests in a timely manner
- Verify that returned parts match the return paperwork and re-package parts for stock
Requirements:
- Previous customer service experience
- Ability to handle a high workload and communicate diplomatically
- Strong organizational and multi-tasking skills
- Knowledge of Microsoft Office, SAP, or other CRM systems
- Ability to lift items up to 50 lbs
- High School graduate or equivalent (College degree preferred)
- Availability to work weekends, nights, and some holidays as required (infrequently)
9754732
I want more jobs like this in my inbox.
Similar Jobs
Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.