Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Customer Service Assistant to work at a family owned industrial distribution company in Rochester, NY. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.

Why you should apply to be Customer Service Assistant:
– Join a dynamic team that values your contributions and fosters professional growth.
– Work in a fast-paced environment where no two days are the same.
– Enjoy a supportive workplace culture that prioritizes exceptional customer service.

What’s a typical day as Customer Service Assistant? You’ll be:
– Learning the software system thoroughly and processing orders efficiently.
– Interfacing with customers regarding the details of their orders, including emailing tracking numbers for shipments.
– Answering phones and responding to online chat inquiries on the website.
– Processing repair and sales orders while coordinating materials and internal communication.
– Reviewing daily orders and monitoring progress to ensure timely shipments.
– Preparing monthly orders of materials and supplies and researching inventory records.
– Obtaining quotes from vendors and making recommendations to management based on bid proposals.
– Processing purchase orders for parts and equipment, ensuring accuracy in order quantity, pricing, and availability.
– Following up on purchase orders and conferring with suppliers regarding late deliveries.
– Expediting orders and maintaining close contact with suppliers to ensure timely delivery.
– Compiling and updating records on items purchased, prices, deliveries, and inventories.
– Working with accounting to verify supplies for payment approval and resolving invoice problems.
– Organizing and maintaining files and records, including databases and spreadsheets.
– Maintaining a professional demeanor and representing the best interests of the company at all times.
– Providing exceptional customer service as needed and contributing to team efforts.

This job might be an outstanding fit if you:
– Have 2-5 years of Administrative Assistant experience, preferably in an industrial distribution environment, with at least one year of customer service experience being a plus.
– Are proficient in a variety of computer software programs, particularly Microsoft Office (especially Excel).
– Possess strong knowledge of established business etiquette and website maintenance/social media.
– Have college-level knowledge of business or purchasing, typically through the attainment of an Associate Degree, which is a plus.

What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Customer Service Assistant today!

#GRACE

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