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Customer Service Rep (Overnight)
Apopka, FL, US
Contact Center
High School or equivalent
Full Time, Temp to Hire
$16.25/hour
Experienced (Non-Manager)
On-site
Food and Beverage Production
Third Shift (Night)
Apopka, FL, US
$16.25/hour
Experienced (Non-Manager)
Full Time, Temp to Hire
Food and Beverage Production
On-site
Contact Center
High School or equivalent
Third Shift (Night)
Job details
Kelly Services is seeking an overnight Customer Service Representative for a busy Food Distributor in Apopka, FL 32703
Pay-$16.25/hour
Shift- Wednesday 12AM-6AM, Thursday-Saturday 6PM -6AM
Temp to hire
Start- ASAP
Interview with client required
JOB SUMMARY: Processes customer orders accurately and efficiently to ensure high quality customer service.
ESSENTIAL FUNCTIONS:
- Receives and enters customer orders by telephone, evaluating and modifying as required to ensure accurate and complete orders and a high level of customer service. Disseminates information regarding orders, products, promotions, ordering processes (training), etc. (70%)
- Processes a variety of documents, including load plans, bills of lading, driver trip records, order adjustments, variances, special deliveries, credits and debits, shortage reports, and product complaints to meet customer needs and to maintain complete and accurate records (30%)
- Prints and distributes customer order forms to ensure an effective and efficient ordering process reflecting customers’ needs and product restrictions. (5%)
- Maintains customer files and records to ensure complete documentation and support Customer Service functions. (5%)
- Performs other related and assigned duties as necessary.
PERFORMANCE CATEGORIES
- Productivity/quality standards: accuracy, timeliness, thoroughness
- Productivity/quality standards: delivery efficiency and timeliness
- Productivity/quality standards: customer service/satisfaction and responsiveness
- Attendance and punctuality
- Professional attitude and demeanor
- Customer and vendor relations
- Teamwork within the department and across departments
- Project/assignment standards
MINIMUM QUALIFICATIONS:
- High school diploma or equivalent
- 0 to 2 years of relevant work experience in customer service or order processing
- Order processing concepts and procedures
- Basic office equipment and machinery (PCs, copiers, fax machines, adding machines, calculators, etc.)
- Products and Promotions
- Customer service concepts and techniques
- PC word processing/spreadsheet software applications
Skill and ability to:
- Communicate and coordinate effectively with internal and external customers verbally and in writing
- Resolve customer complaints effectively and efficiently
- Work on a flexible schedule
- Work effectively in a general business environment, with a focus on high levels of quality and customer service
- Travel via airplane and drive an automobile
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