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Intake Specialist
North Chicago, IL, US
Office
High School or equivalent
Full Time, Temporary
Entry Level
On-site
Healthcare Services
First Shift (Day)
North Chicago, IL, US
Entry Level
Full Time, Temporary
Healthcare Services
On-site
Office
High School or equivalent
First Shift (Day)
Job details
Finding a Hybrid job that fits your lifestyle isn’t always easy. That’s where Kelly comes in. We’re seeking an Intake Specialist to work at a premier client in North Chicago Illinois 60085.
Pay rate and Shift
- Job Duration: 6+ Month
- Shift: Mon to Fri Hybrid (3 day onsite)
Job Summary:
Responsibilities:
- Completes the intake process of complaints through phone, email and Complaint Intake Systems.
- Conducts initial assessment of application for missing information and completes missing information customer outreach process to obtain required data
- Conducts the initial identification of the complaint code
- Decides whether a replacement, credit, or warranty claim is warranted, and will notify the appropriate stakeholders. Will process replacement, credit or warranty claim for the customer.
- Leads translation services for reporting
- Identify the need for a reply letter to customers addressing the results of complaint investigations and send to complaint processing team to create
Qualifications:
- High school diploma or equivalent required. College or a 2-year Associate Degree is preferred
- A minimum of 1-2 years’ experience within a call center, preferably in a healthcare setting
- Strong attention to detail, critical thinking, and can work independently with minimal direction
- High quality customer service skills
- Ability to express ideas clearly in both written and oral communications
- Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products.
- Computer skills and ability to navigate through software systems
What happens next:
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry-even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work.
Apply to be an Intake Specialist today!
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You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.