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Customer Service Specialist
Grants Pass, OR, US
Contact Center
High School or equivalent
Full Time, Temporary
Entry Level
On-site
Manufacturing - Other
First Shift (Day)
Grants Pass, OR, US
Entry Level
Full Time, Temporary
Manufacturing - Other
On-site
Contact Center
High School or equivalent
First Shift (Day)
Job details
Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® comes in. We’re seeking a Customer Service Representative to work at a manufacturer, and distributor of fashion, luxury, and sports eyewear
in Grant Pass, OR. Sounds good? Take a closer look below. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.
Pay Rate: $16 per hour
Why you should apply to be a Customer Service Representative?
- Competitive pay rate with potential for a temp-to-hire position.
- Convenient morning shift (8am to 5pm)
- Onsite position offering stability and growth opportunities. With possibility of transitioning to Hybrid work arrangement.
What’s a typical day as a Customer Service Representative? You’ll:
- Customer Interaction and Resolution: Provide quality customer service across multiple channels (phone, email, chat), addressing customer inquiries, complaints, and concerns while ensuring one-call resolution.
- Product Knowledge and Promotion: Develop a deep understanding of the product portfolio and effectively communicate additional promotions and services.
- Order Processing and Documentation: Process customer orders accurately and promptly, document complaints/issues, and facilitate satisfactory resolutions.
- Team Collaboration and Communication: Regularly communicate updates and escalate issues to supervisors or managers while collaborating with team members to meet customer expectations.
- Training and Development: Participate in ongoing training, team meetings, and skill development initiatives to enhance customer service capabilities.
This job might be an outstanding fit if you:
- Typing speed of at least 35 WPM
- Proficiency in 10-key typing by touch
- Phone experience and professional communication skills
- Ability to multitask and handle customer interactions across various channels (phone, email, chat)
- Minimum of 2 years of customer service experience
Nice-to-Haves:
- Experience with CRM or order management systems
- Familiarity with the optical industry or related fields
- Strong problem-solving skills and attention to detail
What happens next
Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Representative today!
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Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.