Contact Center Customer Service Representative

Contact Center Customer Service Representative


Job ID: 9695131

East Syracuse, NY, US

Office

High School or equivalent

Full Time, Temporary

$17.00

Experienced (Non-Manager)

On-site

Other/Non Classified

First Shift (Day)

East Syracuse, NY, US

$17.00

Experienced (Non-Manager)

Full Time, Temporary

Other/Non Classified

On-site

Office

High School or equivalent

First Shift (Day)

Job details

Contact Center Customer Service Representative

1st shift M-F
$17/hr.
Contract position

Description:
Supports pre-delivery and after-sale support to customers which may include product ordering, availability and delivery.

Job Specific Requirements:
• Dealer referrals—getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer
• Our number one goal is to get the homeowner connected with the dealer
• Provide customers with warranty information
• Product comparison
• Dealer referrals to distributors
• Function as a switchboard for the company- we use a database to help us refer customers to the appropriate department
• Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives
• Agents are also responsible for triage of remote access or Wi-Fi capable products such as thermostats.

Requirements:
• Microsoft Office proficient
• Type 35-45 words per minute
• Excellent verbal and written communication skills

Education:
HS Diploma/GED

Must be willing to comply with a criminal background check and drug test.

Apply today for consideration for this role!
 

9695131

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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