Contact Center Customer Service Representative
East Syracuse, NY, US
Office
High School or equivalent
Full Time, Temporary
$17.00
Experienced (Non-Manager)
On-site
Other/Non Classified
First Shift (Day)
East Syracuse, NY, US
$17.00
Experienced (Non-Manager)
Full Time, Temporary
Other/Non Classified
On-site
Office
High School or equivalent
First Shift (Day)
Job details
Contact Center Customer Service Representative
1st shift M-F
$17/hr.
Contract position
Description:
Supports pre-delivery and after-sale support to customers which may include product ordering, availability and delivery.
Job Specific Requirements:
• Dealer referrals—getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer
• Our number one goal is to get the homeowner connected with the dealer
• Provide customers with warranty information
• Product comparison
• Dealer referrals to distributors
• Function as a switchboard for the company- we use a database to help us refer customers to the appropriate department
• Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives
• Agents are also responsible for triage of remote access or Wi-Fi capable products such as thermostats.
Requirements:
• Microsoft Office proficient
• Type 35-45 words per minute
• Excellent verbal and written communication skills
Education:
HS Diploma/GED
Must be willing to comply with a criminal background check and drug test.
Apply today for consideration for this role!
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