Customer Service Representative
Madison, WI, US
Office
High School or equivalent
Full Time, Temp to Hire
$17 - $18 p/hr
Experienced (Non-Manager)
On-site
Manufacturing - Other
First Shift (Day)
Madison, WI, US
$17 - $18 p/hr
Experienced (Non-Manager)
Full Time, Temp to Hire
Manufacturing - Other
On-site
Office
High School or equivalent
First Shift (Day)
Job details
As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.
Shift and Hours: Monday – Friday, 8:00am to 5:00pm.
Compensation Details: $17 – $18 per hour.
In this role you will:
- Ensure every customer experience is top notch in quality
- Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
- Take an active role in selling Graybar goods and services on inbound calls
- Provide support on product selection and application
- Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims
Skills & Requirements
- Strong communication skills
- Ability to handle a variety of customer situations with enthusiasm and tact
- Some retail or counter sales experience preferred
- 2 year or 4 year degree preferred
The Value of Graybar:
At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:
- Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
- Life Insurance coverage for you and options for your family.
- Save on expenses with Flexible Spending Accounts.
- Enjoy our Disability Benefits at no cost to you.
- Share in our success with Profit Sharing Plans.
- 401(k) Savings Plan with company match to help secure your future.
- Paid Vacation & Sick Days to spend time away from work or in case of an illness.
- Rest and recharge during our Paid Holidays throughout the year.
- Volunteer with Community Time Off to give back to the community.
- Predictable Work Schedules to plan your life: no weekends or nights for most roles.
- Celebrate your and others’ achievements with our Employee Recognition Program.
- Reach your career goals with our Educational Reimbursement and Career Development Programs.
- And More Perks that support your well-being and career growth.
What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Rep. today!
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