The Record Center Specialist (RCS) serves customers by maintaining and processing physical assets stored in our Records Center. Record Center specialists process incoming and outgoing orders while also loading/moving boxed items and wheeled bins. The RCS handles internal moves, permanent withdrawals and special projects.

 
Primary Responsibilities:

• Process incoming and rush work orders from Client Services by scanning carton barcodes and locations.
  

• Investigate and resolve discrepancies in orders; prepare manifests, bundle shipments, and organize deliveries.
  

• Scan and tag incoming containers, files, and tapes while reporting any discrepancies.
  

• Facilitate on-site client record reviews as required.
  

• Retrieve and file records, containers, and tapes within operational timelines:
  

  • Files: Within 48 hours of receipt.
    

  • Containers and Tapes: Within 24 hours of receipt.
    

  
  

• Load and unload company trucks and vans as necessary.
  

• Maintain consistent communication between scanners and work orders.
  

• Perform racking and row maintenance to keep the workspace organized and functional.
  

• Prepare accurate documentation and report order-related issues to the manager.
  

• Inspect and maintain equipment, including scanners and record center vehicles.
  

• Conduct audits as scheduled or requested.
  

• Follow all safety protocols, ensuring proper handling of containers and maintaining a hazard-free workspace.
  

• Operate warehouse equipment including a stand-up electric order-picker forklift, hand cart, sit-down forklift, and electric pallet jack to move and shelve record boxes weighing 35+ lbs.

 
Secondary Responsibilities:

• Notify the manager of urgent issues such as customer complaints or operational challenges.
  

• Participate in safety and security drills and report any violations.
  

• Adhere to the company’s Disaster Recovery Plan.
  

• Report accidents or injuries promptly to your supervisor.
  

• Travel between facilities when required.
  

• Collaborate effectively with the team to meet company goals.
  

• Work overtime as needed.
  

• Perform additional duties as assigned by the supervisor.

 
Qualifications and Requirements:
Education and Experience:

• High school diploma or equivalent required.
  

• 1-2 years of experience in a warehouse or service industry environment.
  

• Must be able to provided 10yr of employment verification is required for this role.

Skills and Abilities:

• Experience with scissor lift required.
  

• Strong communication and organizational skills.
  

• Basic computer literacy.
  

• Attention to detail and accuracy in completing paperwork.
  

• Ability to work effectively as part of a team.

 
Physical Requirements:

• Ability to routinely lift and move 20-50 pounds, handling 100-400 containers daily.
  

• Frequent bending, stretching, and reaching overhead.
  

• Routine pushing, pulling, and maneuvering of boxes and pallet jacks.
  

• Operation of forklifts and pick lifts.
  

• Ability to climb stairs and use tools effectively for material handling.

 
 
Join us and become part of a team where your organizational skills and hands-on approach make a real impact!

#GRACE

#IN