Title: Mechanical Field Service Technician
Location: Arlington Heights, IL
Type: Contract-to-Permanent 
Travel Required: Up to 75%
Pay Rate: $37.00 – $44.00 per hour (+ travel bonus)

Mechanical Field Service Technician Summary:

Kelly® Engineering is seeking a Mechanical Field Service Technician for a contract-to-permanent position at an innovative client specializing in advanced automation solutions for the medical device and pharmaceutical industries in Rolling Meadows, IL. If you are passionate about shaping the world we live in and are ready to reengineer your future, trust the experts at hiring experts.

Overview
Our client, a division of a global enterprise renowned for their commitment to quality and innovation, designs, builds, and services critical automated solutions for the life sciences sector. Their mission is to enhance the quality of life through state-of-the-art technologies that support precision and reliability. This is your chance to join a team dedicated to creating a meaningful impact in an industry where every detail matters.

The Mechanical Field Service Technician plays a pivotal role in ensuring customer satisfaction by repairing and servicing equipment at client facilities, both domestically and internationally. This position is ideal for a hands-on professional with a strong mechanical and electrical background who enjoys solving challenges and building lasting client relationships.

Responsibilities:

• Troubleshoot, repair, and maintain mechanical and electrical equipment at customer facilities.
  

• Provide technical assistance remotely when possible.
  

• Collaborate with suppliers to resolve technical issues on-site.
  

• Travel to domestic and international customer locations.
  

• Identify and recommend repairs or replacements for equipment.
  

• Adhere to customer safety and plant regulations during site visits.
  

• Prepare and submit detailed service and expense reports promptly.
  

• Conduct follow-up calls to confirm problem resolution and coordinate future service needs.
  

• Manage warranty and non-warranty claims with customers.
  

• Stay updated on current products and equipment.
  

• Participate in on-call support on a rotational basis.
  

• Meet or exceed customer expectations efficiently.
  

• Assist internal teams and undertake additional assignments as directed by management.

Qualifications:

• High school diploma or GED; additional tool and die training or TMA certification preferred.
  

• 3-6 years of hands-on experience in a mechanical/electrical environment.
  

• Proficiency with hand tools, voltage/pressure meters, and measuring devices.
  

• Ability to read and interpret electrical and mechanical drawings and manuals.
  

• Strong interpersonal and communication skills.
  

• Proficient in Microsoft Word and Excel.
  

• Demonstrated ability to work effectively under pressure and in multi-disciplinary environments.
  

• Experience in customer interaction and problem resolution.

Job Specifications:

• Physical requirements include standing, walking, bending, and lifting up to 50 pounds.
  

• Visual and auditory acuity necessary for understanding written and verbal instructions.
  

• Exposure to manufacturing environments with occasional high noise levels and physical hazards.
  

• Ability to wear PPE for extended periods.

What happens next:
Once you apply, you’ll proceed to the next steps if your skills and experience align with the position. But don’t worry – even if this position doesn’t work out, you’re still in the Kelly Engineering network. That means our team of expert engineering recruiters will have access to your profile, making your opportunities limitless.

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