English
French
Spanish
Customer Support Representative
Kilgore, TX, US
Office
High School or equivalent
Part Time, Temporary
Experienced (Non-Manager)
On-site
Other/Non Classified
First Shift (Day)
Kilgore, TX, US
Experienced (Non-Manager)
Part Time, Temporary
Other/Non Classified
On-site
Office
High School or equivalent
First Shift (Day)
Job details
Kelly Services is hiring for a Customer Service Representative.
Pay: $15+/hour (based on experience)
Schedule: Mon-Fri 9:30a-5:30p
Job Duties Include:
- Provide excellent customer service by answering customer calls and providing general information about our services and trip information
- Provide trip options for GoBus customers and negotiate trip availability within the scheduling system
- Checking messages and returning customer calls during times of peak call volume
- Providing reliable and friendly customer service to internal and external customers
- Setting up new customer information, inputting trips to create driver manifests and ensuring address accuracy utilizing GEO Code processes
- Performing call center opening or closing processes to ensure all drivers are logged in or out and all vehicles are operable
- Maintaining performance goals and productivity
- Provide administrative support by organizing documents, handling incoming calls and recorded messages, collecting information, and maintaining database accuracy
- Provide back-up assistance to the dispatch team when necessary and provide coverage for dispatch breaks and lunches as needed
- Fulfilling additional duties and responsibilities as needed or requested
Education Experience: High school diploma or equivalent required. One-year prior experience in customer service-related environment required; experience in a Call Center and/or scheduling environment preferred.
Skills and Abilities:
- Knowledge of the geographical region is required; ability to pass
- Department of Transportation DOT drug screening requirements
- Must possess computer and tablet knowledge and skills
- Problem solving and critical thinking skills
- Must be able to multitask in a fast-paced environment
- Multi-line telephone required; previous experience with scheduling software preferred; bilingual in English and Spanish preferred.
Let’s work together on your career goals! Apply to become a Customer Support Representative today!
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