English
French
Spanish
Bilingual Customer Service Representative
Toledo, OH, US
Office
High School or equivalent
Full Time, Temporary
$20 ph
Experienced (Non-Manager)
On-site
Manufacturing - Other
First Shift (Day)
Toledo, OH, US
$20 ph
Experienced (Non-Manager)
Full Time, Temporary
Manufacturing - Other
On-site
Office
High School or equivalent
First Shift (Day)
Job details
Location: Toledo, OH
Pay: $20/hr.
Duration: 6 months Contract. Manager extends assignment 6 months at
a time until a maximum assignment of 2 years.
Shift: 8am -6pm (Schedules will fluctuate within this time frame)
Work Schedule: Hybrid. In Office: Tuesday, Wednesday, and Thursdays - After Training
Interviews: 1. Virtual (Must have access to internet and email). 2. Onsite Interview
Owens Corning careers have touched your life in more ways than you know. In fact, for more than 70 years our products have been playing a role in thousands of ways worldwide from composites found in the automotive industry to innovative roofing products to energy-efficient insulation. As a Fortune 500 company, in business for over 75 consecutive years, our cutting-edge innovations continue to enhance lives and the communities in which we live, work and play. With our headquarters in Toledo, Ohio, we have a global presence spanning 28 countries reaching across five continents. Discover Owens Corning opportunities that will transform your career today.
Position Specifics:
This is a full-time position (approximately 8 hours a day) between the hours of 8am-6pm, Monday through Friday. Opportunities exist to work over-time based on business need. Schedules will fluctuate within this time frame based on business demand. Qualified candidates must be flexible and available to work slightly varying schedules.
This role operates as a hybrid schedule. The expectation is Tuesday, Wednesday and Thursdays will be in office and Monday and Friday are remote. Must have reliable internet and Owens Corning will supply equipment to complete successful work from home environment.
Position payrate is $18 per hour for English speaking and $20 per hour for bi-lingual, preferable Spanish speaker.
PURPOSE OF THE JOB
The call center agent is the first point of contact to address direct and indirect customer inquiries, regarding Owens Corning’s products and services. The Agent is responsible for ensuring that all questions are handled in a professional and mutually beneficial manner and in accordance with Owens Corning’s standards.
Reports to:
Customer Solutions Team Leader
JOB RESPONSIBILITIES
- Provide quality service to internal and external customers.
- Handle incoming customer calls, emails and web inquiries regarding Owens Corning’s products and warranties.
- Ensure a timely and professional response.
- Enter all relevant information regarding inquiries into Owens Corning’s system.
- Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information.
- Advise customers on newly available products and programs to promote the OC brand and drive overall sales.
- Follow up with customers as requested.
Metrics:
- Call quality score
- Customer feedback
- Information accuracy
- Adherence to schedule
- Attendance
JOB REQUIREMENTS
MINIMUM QUALIFICATIONS:
- High School diploma or equivalent (Associates or Bachelors Degree preferred)
- At least one year work experience in a customer facing environment
EXPERIENCE:
- Building materials experience desirable
- 1-3 years prior customer service experience
- Prior experience working in a team environment
- Demonstrated ability to work independently
KNOWLEDGE, SKILLS & ABILITIES:
- Strong oral and written communication skills
- Proficient typing skills
- General business acumen
- Proficient working knowledge of the MS Office Suite including Outlook, Word, and Excel
- Capable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments
- Strong team building, customer service, planning and organizing skills
- High attention to detail with the ability to handle multiple priorities
- Ability to excel in a fast paced and ever-changing work environment
- Ensures personal accountability
- Quickly learns and adapts to change
- Inquisitive and curious
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