Dispatch/Customer Service (Bilingual)

Dispatch/Customer Service (Bilingual)


Job ID: 9669343

Portland, OR, US

Light Industrial

High School or equivalent

Full Time, Temp to Hire

Entry Level

On-site

Construction - Residential & Commercial/Office

First Shift (Day)

Portland, OR, US

Entry Level

Full Time, Temp to Hire

Construction - Residential & Commercial/Office

On-site

Light Industrial

High School or equivalent

First Shift (Day)

Job details

Position Title: Bilingual Customer/Vendor Service
Schedule: Monday – Friday 8am-5pm (some flexibility)
Location: NE Portland, OR (Onsite)
Pay Rate: $20-$25/hr

Job Description:

  • Respond to all installer phone calls and assist in solving all issues in the field

  • Gain and communicate customer approvals for extra work, labor, materials as needed

  • Communicate with Operations and Sales department on issues affecting customer and delivery

  • Update all orders, add notes, and confirm that all changes are communicated

  • Maintain daily installer call log

  • Create and log all complaints and compliments

  • Back up customer service in converting orders from quotes to sales orders

  • Create installer warranty orders and send complaints to management

  • Schedule inspections as needed

  • Accurately place orders

  • Ensure customers are kept updated until successful completion of install

  • Deliver outstanding service to our customers

  • Various duties and/or projects requested by management

Qualifications:

  • High School Diploma or Equivalent

  • Must be Bilingual English/Spanish

  • Ability to prioritize tasks

  • Basic Computer Skills

  • Ability to handle high volume calls

  • Attention to Detail

9669343

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