Our well-established client in Markham, ON, is looking for Bilingual (French/English) Customer Service Representative to join their company on a permanent basis and work in their Policyholder Services where you will provide quality service to policyholders, Regional Offices, other departments within Head Office, as well as working with their US counterparts.

RESPONSIBIITIES:

• Analyze and Respond to PH for Life, Accident and Health products, make online single day record adjustments (name, address, beneficiary).
  

• Process necessary documentation received to maintain accurate files and ensure that policy holders receive necessary documentation in return for their files.
  

• Keep abreast of industry standards and regulations
  

• Ensuring a high standard of customer experience is delivered
  

• Responsible for the Financial Needs Analysis for customer files including, but not limited to training on procedures, inspecting sales and developing and implementing quality control plans.

REQUIREMENTS:

• Bachelor’s Degree or equivalent work experience
  

• Experience in insurance industry preferred
  

• Bilingual – in English and French (written and verbal) mandatory
  

• Working knowledge of Microsoft Office Products Excel Word Advanced use of Outlook, Macros.
  

• Working knowledge of general office practices.
  

• Excellent verbal and written communication and interpersonal skills, written and oral, in English and French
  

• Personal initiative and accountability
  

• Sound judgment and ability to problem solve
  

• Ability to adapt and multi-task in an extremely fast paced environment
  

• Ability to prioritize and manage escalations
  

• Familiarity with the following would be an asset: CICS PROD, LSP, Dynamics CM8 and L70.

PERKS:

• Work Monday to Friday, 40 hours per week in PHS
  

• Training provided in-office 5 days/week
  

• Hybrid model 3 days in the Markham Office and 2 days remote
  

• Salary ranges from $55k, plus benefits from day one.
  

• Join a dynamic team and company who offers opportunity for further learning and growth.

If you’re looking for an opportunity where you can be your best self and join a fantastic team, look no further, and apply today!

Why Kelly®

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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