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Contact Center Customer Service
Farmington, CT, US
Contact Center
High School or equivalent
Full Time, Temporary
20.00
Experienced (Non-Manager)
On-site
Manufacturing - Other
First Shift (Day)
Farmington, CT, US
20.00
Experienced (Non-Manager)
Full Time, Temporary
Manufacturing - Other
On-site
Contact Center
High School or equivalent
First Shift (Day)
Job details
We are currently seeking a dedicated Contact Center Customer Service Inbound/Outbound II representative to support our TruServices group. In this role, you will play a key part in delivering exceptional service across multiple product lines, including Powertools, Service Agreements, Smart Services, and Consumables.
Contact Center Customer Service Inbound/Outbound II
Location: Farmington, CT
Position Type: Full-Time
Hours: Monday to Friday, 8:00 AM – 4:30 PM
Pay rate: $20/hr
Position Summary:
With strong administrative skills and a customer-focused approach, you will provide friendly and proactive service to our users, efficiently handling each query and advising users on the ensuing solutions.
Key Responsibilities:
- Answer incoming phone calls, emails, faxes, and voicemails for the TruServices department, delivering courteous, competent, and prompt customer service to all customers.
- Monitor general TruServices inboxes to ensure timely responses to inquiries.
- Process sales orders accurately through the SAP System, executing all sales-related documents in a timely manner.
- Keep customers well-informed regarding the status of their orders, making follow-up calls as required.
- Conduct research as needed in collaboration with Technical Service, Purchasing, Logistics, and other departments to ensure proper and timely customer order processing.
- Collaborate with other internal TRUMPF departments as necessary to resolve customer inquiries and issues.
- Handle miscellaneous administrative duties as they arise to support the TruServices group effectively.
Qualifications:
- Strong administrative skills and attention to detail.
- Excellent customer service skills with the ability to communicate effectively and courteously.
- Proficiency in using computer systems, particularly experience with SAP is a plus.
- Ability to work collaboratively within a team environment and across departments.
- Previous experience in a customer service role, preferably in a contact center setting.
If you are passionate about providing exceptional customer service and are ready to be part of a forward-thinking company, we encourage you to apply!
9669049
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