At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Patient Care Representative to work at a premier healthcare provider in Louisville, Kentucky. With us, it’s all about finding the job that’s just right.
Salary/Pay Rate/Compensation: $17/hr, Temp to Hire
Why you should apply to be Patient Care Representative:

• Competitive pay rate at $17 per hour
  

• Opportunity to support a leading healthcare provider in Louisville
  

• Temp-to-hire position offering growth potential
  

• Work within a supportive and collaborative team environment
  

• Gain valuable experience in a dynamic healthcare setting

What’s a typical day as Patient Care Representative? You’ll be:

• Supporting inbound and outbound phone lines for the pharmacy
  

• Answering calls, emails, and other requests from patients and healthcare providers while meeting or exceeding service level goals
  

• Balancing priorities between inbound calls, responding to emails, and making outbound calls to messages left on voicemail
  

• Accurately capturing information and updating systems appropriately
  

• Complying with constantly changing program business rules
  

• Investigating issues that cannot be resolved immediately and following through until resolution
  

• Escalating issues when necessary and providing availability, tracking, and shipping information for patient’s medication as needed
  

• Assisting with additional duties as directed by Pharmacy Leadership
  

• Providing enrollment status updates and scheduling treatments to be sent to patients or healthcare providers
  

• Responding to program inquiries and reporting adverse events/product complaints as per standard operating procedures
  

• Executing day-to-day operations specific to the assigned program(s) and maintaining patient confidentiality at all times

This job might be an outstanding fit if you:

• Have a high school diploma or equivalent
  

• Possess two (2) years of work experience in a customer service or customer-focused role
  

• Have one (1) year of work experience in a pharmacy or call center environment
  

• Demonstrate a proven ability to provide consistently high-quality service
  

• Are empathetic and compassionate with excellent verbal and written communication skills
  

• Are well-organized and detail-oriented, with the ability to balance multiple priorities
  

• Are adaptable and flexible, able to adjust to changing situations
  

• Can work independently and as a member of a team
  

• Have strong computer skills, including proficiency in Microsoft Word, Excel, and Outlook

Preferred qualifications include:

• Associate Degree or technical school training in a related field
  

• Two (2) years of work experience in pharmacy/managed care/Medicaid/Medicare/pharmaceutical/biotech manufacturer/insurance/medical office/related field
  

• Experience with HIPAA and patient services
  

• Bi-lingual in English and Spanish

What happens next Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Patient Care Representative today!

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