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Administrative Assistant
Brunswick, OH, US
Office
High School or equivalent
Full Time, Temp to Hire
Entry Level
On-site
Manufacturing - Other
First Shift (Day)
Brunswick, OH, US
Entry Level
Full Time, Temp to Hire
Manufacturing - Other
On-site
Office
High School or equivalent
First Shift (Day)
Job details
Administrative Assistant
Location:
Fully Remote
Job Description:
We are seeking a proficient Administrative Assistant II for the Resource Center, primarily supporting activities related to client satisfaction and serving as a key contact for select accounts. This role requires strong proficiency in Microsoft Word, Excel, and Outlook.
Essential Duties and Responsibilities:
- Log and track all client requests.
- Distribute client updates, requests, and necessary information to appropriate staff.
- Manage monthly reports as needed.
- Monitor the quality and accuracy of all outgoing printed materials for client forms, labels, envelopes, reports, and correspondence.
- Maintain inventory levels and reordering procedures for the client.
- Follow-up inter-departmentally to ensure client requests are processed in a timely manner.
- Coordinate mailings and special projects.
- Collaborate with RC supervisors to train and update CRRs regarding clients’ products and programs.
- Assist in training, coordination, and development of materials.
- Document and update procedures and daily processes as necessary.
- Recommend corrective services to address customer complaints.
- Answer inbound phone lines related to clients and supply requested information promptly.
- Field questions, problems, and requests in the Account Manager’s absence.
- Serve as a back-up in the call center as needed.
Skills Required:
- Exceptional customer service, interpersonal, and communication skills.
- Strong background in Microsoft Excel and Word.
- Strong organizational skills.
- Ability to work well independently.
- Experience in office protocols.
- Professional appearance.
- Self-motivated.
Work Schedule:
- Monday – Friday, 8:00 am – 5:00 pm (with a non-paid 1-hour lunch).
Benefits:
- PTO: Starts with 2 weeks for the first 2 years of service, increasing to 3 weeks after 2 years, 4 weeks after 7 years, and 5 weeks after 12 years.
- Overtime Pay (with Manager approval).
- 9 paid Holidays.
- Bereavement Leave: Up to 3 days of paid leave for immediate family members.
- Jury Duty: One week of paid jury duty.
- Medical, Dental, Vision Insurance (eligibility after 30 days; employees responsible for dependent coverage costs).
- 401K Program (eligibility after 30 days).
Application Process:
Submit resume over to danm292@kellyservices.com
9664933
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