Now Hiring: Retail Associate at a Floral Shop in Honolulu!

Position: Guest Service Associate (Floor and/or Phone Center)
Location: Honolulu, HI
Department: Nimitz Sales
Schedule: Monday through Saturday, 7:30 AM – 4:30 PM  (Sunday and one scheduled weekday off) – A total of two days off per week.
Pay Rate: Starting at $17/hour

Summary:

Join a team that embodies the Spirit of Aloha! Kelly Services is seeking three enthusiastic Guest Service Associates to provide exceptional customer service at a premier floral shop. This client-facing role requires collaboration, flexibility, and a passion for continuous learning.

Key Responsibilities:

Guest Service Excellence:

• Engage with guests to understand their needs and provide tailored product suggestions with warmth and enthusiasm.
  

• Resolve guest concerns promptly, ensuring satisfaction.

Cashiering & Sales Support:

• Operate computer terminals to process sales orders, payments, and website orders accurately.
  

• Ensure all merchandise is inspected, wrapped, and ready for guests.

Communication Management:

• Answer incoming calls, emails, texts, and chat messages promptly, ensuring all inquiries are addressed within two hours or before the end of the shift.

Operational Efficiency:

• Maintain accurate sales and merchandise records.
  

• Assist in the assembly and fulfillment of orders for food, gifts, and floral merchandise.

Routine Tasks:

• Perform daily follow-up calls to ensure guest satisfaction.
  

• Conduct weekly and monthly inventory checks for food, balloons, plush, and greeting cards.

Support Responsibilities:

• Actively solicit new business by reaching out to existing and prospective customers.
  

• Maintain and update the customer database for accurate records.
  

• Display and arrange floral merchandise and maintain a neat and presentable sales floor.
  

• Care for potted plants and assist with general store maintenance, including the parking lot.

Qualifications:

Education & Experience:

• High school diploma or GED required.
  

• 1-3 months of related experience or equivalent education and training preferred.

Skills:

• Must be proficient with computers and point-of-sale systems.
  

• Willingness to learn about plants and flowers is essential.
  

• Strong communication skills with the ability to read, write, and interpret documents and correspondences.
  

• Basic math skills, including the ability to compute rates, ratios, and percentages.

Professional Conduct & Physical Requirements:

• Collaborative, team-player attitude with a willingness to help others.
  

• Professional appearance is mandatory—no face tattoos, facial piercings, and tattoos on arms must be covered by sleeves.
  

• Must be comfortable walking and standing for extended periods and able to lift up to 25 lbs.
  

• Comfortable working in temperatures as low as 32°F.
  

• Background check (BG) and 5-panel drug test (DT) required.

Additional Details:

• Area street parking is available.
  

• Very conservative company culture.
  

• Continuous learning is a must—commitment to enhancing knowledge of floral products, services, and sales strategies.

Ready to grow your career? Apply today!

#CB
#P1

9661760