Job Title: Business to Business Collections Specialist

SAP experience required 

Job Summary:
We are seeking an experienced Collections Specialist to join our team in Bridgewater for a long term contract position, with the possibility of potential for permanent employment. As a Collections Specialist, you will be responsible for managing a portfolio of accounts, analyzing deductions, reconciliations, and conducting investigations. This role requires strong research skills and the ability to communicate effectively with customers and internal stakeholders. If you are detail-oriented, proactive, and thrive in a fast-paced environment, we would love to hear from you.

Seeking candidates with strong research and/or reconciliation experience, experience with SAP, intermediate Excel skills and proficiency in business to business collections

Job Specifications:

• Job Type: Contract (6+ months, likely extend and possibility to become permanent)
  

• Location: Bridgewater, NJ
  

• Pay Rate: $30-40/hr. based on experience
  

• Shift: Flexible 8-5 schedule, flexible to later start times
  

• Portfolio Size: Approximately 1000 accounts (can fluctuate up to 1500)
  

• Team Structure: Collaborating with the Collections Manager and other team members
  

• Hybrid Schedule
  

• Software Experience: Required experience with SAP

Roles and Responsibilities:
– Understand and apply SOP’s in a practical manner
– Communicate professionally and effectively with customers, Sales, and Customer Service
– Manage a portfolio of accounts assigned by the Collections Manager
– Analyze and release orders throughout the day to minimize shipment delays
– Analyze and approve consignment orders, if applicable within the account portfolio
– Make collection calls, send emails, and reconcile account balances
– Monitor and/or send dunning letters and emails
– Create and maintain KYC folders for top/complex customers
– Analyze aging and other reports to prioritize workload and identify potential risks
– Research, code, and resolve deductions (e.g., returns, pricing, shortages, short pays)
– Process and apply credit card payments, encourage online payments
– Ensure customers follow payment instructions and produce remittances as applicable
– Collaborate with other departments to determine the root cause of process errors
– Ensure all AR adjustments have proper authorization and are processed timely
– Respond to internal customer inquiries and remove obstacles preventing payment
– Forward credit limit change requests to Credit Checking
– Follow procedures for customer credit balance refunds
– Engage co-workers as needed to ensure workload continuity in their absence

Qualifications & Skills:
– Minimum 3 years of experience in a similar role
– High school graduate, some college or college degree preferred
– Strong Excel skills including pivot tables and V-lookups
– Strong communication and mathematical skills
– Knowledge of SOX guidelines and procedures

Opportunities:
– Work in a fast-paced, high-volume environment
– Collaborate independently and as part of a team
– Utilize sound judgment and exceptional problem-solving skills
– Adapt and thrive in a changing environment with multiple priorities
– Develop organizational and time management skills
– Strive for excellence and meet objectives
– Follow guidelines and maintain composure under pressure

If you are ready to join a dynamic team and contribute to our success, apply now!

9654299