Location: Brantford, ON
Salary: $60,000- $65,000 per year
Job Type: Full-time; Permanent

Position Overview:
The Senior Customer Service/Inside Sales Representative will play a key role in supporting the sales function by ensuring accurate processing of sales orders, delivering exceptional customer service, and maintaining efficient communication across departments. This role requires a hands-on, proactive approach to problem-solving and decision-making, with the ability to handle complex issues involving customers, sales, manufacturing, marketing, and logistics.

Key Responsibilities:

• Accurately process and manage sales orders to ensure timely fulfillment.
  

• Promptly respond to customer inquiries regarding products, services, and shipments.
  

• Coordinate and organize customer shipments based on inventory availability and priority requirements.
  

• Maintain constant communication with customers regarding shipment updates and order status.
  

• Track and monitor all shipments to ensure timely delivery.
  

• Maintain an up-to-date filing system for all relevant customer and order information.
  

• Address and resolve customer concerns, collaborating with sales, manufacturing, marketing, and logistics teams as needed.
  

• Provide timely and effective solutions to complex problems, leveraging investigative and decision-making skills.
  

• Support sales activities and initiatives to enhance customer satisfaction and drive business growth.
  

• Serve as a mentor and resource to junior team members, ensuring a collaborative and efficient team environment.

Qualifications:

• Proven experience in customer service, inside sales, or a similar role, preferably in the manufacturing or packaging industry.
  

• Must be able to work in a fast-paced environment.
  

• 2 years of experience in logistics or supply chain is an asset.
  

• Strong MS Office skills, especially with Excel; SAP experience is an asset.
  

• High sense of urgency with the ability to be empathetic and build strong customer relationships.
  

• Strong problem-solving, investigative, and decision-making skills.
  

• Excellent organizational and time management abilities.

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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