We’re seeking an Electronic Customer Care Representative to work at a cutting-edge client in West Melbourne, FL. Sound good? Take a closer look below. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.

Pay rate: $16/hour 

Schedule: Monday – Friday 8 am – 5 pm 

Term: Permanent 

Why you should apply to be an Electronic Customer Care Representative:
• Competitive salary
• Cutting-edge client in the electronic industry
• Opportunity to work in a dynamic and fast-paced environment
• Strong emphasis on customer service and satisfaction

What’s a typical day as an Electronic Customer Care Representative? You’ll be:
• Receiving returned products for warranty or non-warranty repair from the mailroom/shipping department and transporting them to the customer service area
• Unpacking incoming warranty and non-warranty repairs
• Logging products into the Epicor system and other tracking sources
• Verifying the problem status of products and delivering them to appropriate technicians for repair
• Filing customer service orders and other department forms
• Handling incoming calls from the loop/switchboard for technicians and transferring them to the appropriate tech for service
• Handling customer service job/order status calls
• Inventorying all service locations
• Transporting repaired products from service to the warehouse for shipment
• Billing warranty and non-warranty repairs when needed
• Replacing accessories if under warranty
• Demonstrating thorough knowledge of final test on all current models
• Handling all customer service calls when the Supervisor is not available

This job might be an outstanding fit if you:
• Have strong Excel, Access, and MS Word skills
• Possess excellent phone etiquette
• Can manage multitasking and set priorities effectively
• Have exceptional verbal and written English communication skills
• Demonstrate good analytical skills
• Are detail-oriented, accurate, and organized
• Can work under pressure and meet deadlines
• Are able to work independently and as part of a team
• Value confidentiality and time management

Qualifications:
• Education: High school diploma or equivalent
• Customer service phone training etiquette
• Experience: 2 years’ experience
• Work typically takes place in a normal office environment requiring sitting, walking, lifting, kneeling, crouching, reaching, handling, talking, hearing, and seeing
• Sitting – 8 hours per day
• Talking – communicating with customers, supervisors, technicians
• Vision – ability to focus – vision to 20/20 or correctable to the same

What happens next:
Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be an Electronic Customer Care Representative today!

#GRACE

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