Position: Temporary Collections Specialist Company:
Location: Chicago, IL, Bryn Mawr – Rosemont area  100% onsite
Duration: 3 months+ (Possibility of converting to full-time, no guarantee)
Salary: $25-29/hr based on experience
Hours: 8a – 5p M-F

Interested, apply now!

Responsibilities:

• Perform outbound collection efforts in a professional manner while maintaining and improving customer relations.
  

• Conduct collection efforts for a portfolio of customers, ensuring efficient and effective account resolution.
  

• Identify and address issues contributing to account delinquency, discussing them with Accounts Receivable management.
  

• Prepare packages for new customer/credit limit review for the Accounts Receivable Manager.
  

• Run credit reports through the D&B portal.
  

• Collaborate internally to resolve billing issues necessary for releasing orders on hold.
  

• Research and resolve customer credit memo issues.
  

• Cash applications
  

• Process payments and customer refunds according to policy guidelines.
  

• Identify remittance details through the Payments Inbox.
  

• Interact with customer portals to obtain required information.
  

• Handle other ad-hoc assignments as directed by the Manager.

Qualifications:

• Minimum of 5 years of experience in Accounts Receivable and Collections, in a B2B manufacturing environment.
  

• Must have a strong background in a collections background working in and researching through customer portals
  

• Proficiency in Microsoft Office, with strong PC skills, particularly in Excel (e.g., VLOOKUP and Pivot Tables) and Word.
  

• Strong customer focus, with the ability to build relationships remotely (MS Teams) and over the phone.
  

• Experience working with customer A/P portals to post invoices, research status, or resolve disputes.
  

• Understanding of credit fundamentals, creditworthiness, and basic accounting is a plus.
  

• Familiarity with AS400, Epicore ERP or similar ERP system
  

• Excellent communication and negotiation skills to overcome obstacles and achieve results.
  

• Ability to balance maintaining trustful relationships with ensuring timely payments of invoices.

Please note that this is a temporary position with the possibility of conversion to full-time, but there is no guarantee. The selected candidate will be expected to interview and start as soon as possible. Only applicants who meet all requisition qualifications will be contacted  

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