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Field Service Tech on Call
Mentor, OH, US
Light Industrial
Bachelors Degree
Full Time, Direct Hire
$75,000
Experienced (Non-Manager)
On-site
Automotive Sales and Repair Services
First Shift (Day)
Mentor, OH, US
$75,000
Experienced (Non-Manager)
Full Time, Direct Hire
Automotive Sales and Repair Services
On-site
Light Industrial
Bachelors Degree
First Shift (Day)
Job details
Direct Hire Technical Support Specialist
Hours: 9:00 AM – 5:00 PM + OT (Monday – Friday)
Pay: $75,000+ salary
Location: Remote (with some travel required)
Benefits: Health, Dental, Vision, 401k, PTO, Paid Holidays + BONUS
Kelly has partnered with a premier customer and seeking a Technical Support Specialist to join their team!
The Technical Support Specialist will manage customer service inquiries and troubleshoot technical issues. This role involves remote troubleshooting, ticket management, collaborating with technicians, and ensuring timely resolution. Ideal candidates will have strong problem-solving abilities, attention to detail, and excellent communication skills.
Key Responsibilities:
• Customer Support & Troubleshooting: Act as the first point of contact for technical issues, providing remote troubleshooting and solutions.
• Ticket Management: Manage service tickets, ensure timely follow-ups, and update service records.
• Collaboration: Work with internal teams to expedite technical solutions.
• Service Requests & Quotes: Process service requests and generate quotes for field repairs.
• Parts Management: Locate, order, and track parts and service bulletins.
• Customer Communication: Keep customers informed about the status of service tickets.
• Service Follow-Up: Follow up with internal teams and customers to ensure ticket resolution.
• Field Visits: Assist with planned field visits as needed.
Qualifications:
• Education: Bachelor’s degree preferred or equivalent experience.
• Experience: 5+ years in a technical field (hydraulics, PLC, refrigeration, etc.).
• Skills: Ability to troubleshoot electrical, hydraulic, PLC, CAN-bus, and diesel systems.
• Customer Service: Strong communication skills and prior customer service experience.
• Software Proficiency: MS Office (Word, Excel, PowerPoint, Outlook).
• Certifications: Refrigerant certification (Section 609, Type II) preferred.
Key Traits:
• Strong problem-solving and organizational skills.
• Detail-oriented and customer-focused.
• Able to adapt in a fast-paced environment.
Interested? Apply today or use this link to schedule directly on my calendar https://calendly.com/dans465
• Customer Support & Troubleshooting: Act as the first point of contact for technical issues, providing remote troubleshooting and solutions.
• Ticket Management: Manage service tickets, ensure timely follow-ups, and update service records.
• Collaboration: Work with internal teams to expedite technical solutions.
• Service Requests & Quotes: Process service requests and generate quotes for field repairs.
• Parts Management: Locate, order, and track parts and service bulletins.
• Customer Communication: Keep customers informed about the status of service tickets.
• Service Follow-Up: Follow up with internal teams and customers to ensure ticket resolution.
• Field Visits: Assist with planned field visits as needed.
• Education: Bachelor’s degree preferred or equivalent experience.
• Experience: 5+ years in a technical field (hydraulics, PLC, refrigeration, etc.).
• Skills: Ability to troubleshoot electrical, hydraulic, PLC, CAN-bus, and diesel systems.
• Customer Service: Strong communication skills and prior customer service experience.
• Software Proficiency: MS Office (Word, Excel, PowerPoint, Outlook).
• Certifications: Refrigerant certification (Section 609, Type II) preferred.
• Strong problem-solving and organizational skills.
• Detail-oriented and customer-focused.
• Able to adapt in a fast-paced environment.
9630353
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