For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Experience Agent to work with one of our clients in Baltimore, Maryland. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Salary/Pay Rate/Compensation: $21 and hour with weekly pay on Friday’s
Schedule: Monday-Friday 9am-5pm (Hybrid)
Temp to Perm Opportunity

Why you should apply to be a Customer Experience Agent:
• Opportunity to work with a cutting-edge company in the life sciences industry
• Engage with customers in a positive, helpful, and professional manner
• Build and maintain relationships with new and repeat customers
• Serve as the point of contact for clients throughout the entire ordering process
• Up-sell/cross-sell opportunities and present value-added service options
• Become an expert in the procurement of specimens
• Develop an understanding of the division’s operations and products/services offered

What’s a typical day as a Customer Experience Agent? You’ll be:
• Building and maintaining relationships with new and repeat customers
• Managing key accounts and serving as the point of contact for clients
• Assisting clients with quotes, order processing, and order tracking
• Seeking up-sell/cross-sell opportunities and presenting value-added service options
• Becoming an expert in the procurement of specimens
• Communicating effectively and timely with customers to answer questions and inquiries
• Serving as a liaison between clients and internal departments
• Working with the Sourcing and Project Management team to develop order fulfillment plans
• Providing ongoing support to the business development field team
• Managing opportunities in Salesforce
• Assisting with training new team members

This job might be an outstanding fit if you:
• Have a Bachelor’s Degree, preferably in science
• Have at least 2 years of experience in a client services position
• Have experience as a Clinical Research Coordinator (a plus)
• Have a customer service-oriented attitude
• Have a commitment to quality
• Have the ability to problem solve
• Have excellent written, oral, and interpersonal communication skills
• Are highly self-motivated, self-directed, organized, and attentive to detail
• Have the ability to effectively prioritize and execute tasks in a high-pressure environment
• Have the ability to work both independently and on a team in a collaborative environment
• Are computer savvy and able to adapt quickly to new technologies
• Have proficiency in Microsoft Office Suite (Outlook, Excel, and Word)

What happens next:
Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Experience Agent today!

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