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Customer Service Associate
Phoenix, AZ, US
Contact Center
High School or equivalent
Full Time, Temporary
$17-$20 per hour
Experienced (Non-Manager)
On-site
Manufacturing - Other
First Shift (Day)
Phoenix, AZ, US
$17-$20 per hour
Experienced (Non-Manager)
Full Time, Temporary
Manufacturing - Other
On-site
Contact Center
High School or equivalent
First Shift (Day)
Job details
For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Service Associate to work at a premier client in Phoenix, AZ 85004. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Pay Range: $17-$20 per hour depending upon experience.
Shift: M-F, 8 a.m. – 4:30 p.m. with overtime as needed
Why you should apply to be a Customer Service Associate:
- Premier client with a strong industry standing
- Opportunity to work in a dynamic and fast-paced environment
- Chance to provide exceptional customer service and build customer loyalty
What’s a typical day as a Customer Service Associate? You’ll be:
- Answering customer phone calls and emails and responding timely and accurately to customer questions
- Providing information about the client’s products and services and assisting customers with their orders
- Entering and processing customer orders, ensuring accuracy and efficiency
- Confirming stock and lead times with vendors and processing purchase orders when necessary
- Supporting outside sales by drafting quotes and assisting with customer service activities
- Processing customer payments and refunds accurately
- Keeping accurate records of customer interactions and transactions using Big Commerce and Mas 90
- Proactively resolving customer complaints or escalating them to the appropriate department or manager
- Collaborating with other associates and departments to ensure good communication, employee morale, customer satisfaction, and loyalty
- Staying updated on the latest merchandise, promotions, and policies
- Providing feedback on the customer service process and suggesting ways to improve
This job might be an outstanding fit if you:
- Have previous call center customer service experience
- Possess excellent communication and problem-solving skills
- Are detail-oriented and able to multitask effectively
- Have the ability to work in a fast-paced and dynamic environment
- Are proficient in using customer service software and tools
- Have a positive attitude and a passion for providing exceptional customer service
What happens next:
Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Associate today!
#GRACE
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Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.