Let Kelly Services find your dream job!

Kelly Services is seeking an experienced Customer Relations Manager in Bolingbrook, IL. Candidate must have experience (2+ years) in the Transportation industry.

This is a Direct Hire, Permanent position, meaning you will be hired permanently with our client and offered their competitive benefit and vacation package upon hire.

Our client is rapidly growing and offering advancement opportunities to help build your career and skillset. They offer a culture that is second to none, where you will immediately feel like part of this company. They are a company that values its employees, provides training, support, and tools to continuously grow skill set, ability, and success. Our client offers an excellent training program, with an excellent internal promotion rate.

Interested candidates can reply to this ad, or send their updated resume to: nancy.spisak@kellyservices.com
Can also call Nancy at 630-506-8757

Salary: $55-70k
Mon-Fri daytime hours

Job duties

• Provide informed input for new opportunities and follow processes  
  

• Serve as main point of contact for all assigned accounts and main point of contact for all communications while following the process
  

• Maintain all owned customer contact and transportation profile information
  

• Follow strict guidelines on submission of orders to order entry team
  

• Proactively submit claims within 48 hours of receiving to include updates to customer
  

• Initiate customer calls if there are issues
  

• Bi-weekly calls with large customers
  

• Proactively report setup for customers
  

• Monitor customer shipping patterns to identify infractions
  

• Demonstrate the ability to effectively train and peer coach
  

• Demonstrate the ability to be efficient and effective in front-end operations while adhering to all company programs and procedural compliance
  

• Adhere to all company policy and procedures and safety standards
  

• Act resourcefully to ensure that work is completed within a specified time and quality parameters
  

• Focus on Service; accurately identify customers’ requirements
  

• Identify what needs to be done and accomplishes the task.
  

• Review the task board daily to complete by deadlines
  

• Initiate Corrective Action

Experience/Education needed

• Proven experience as a Customer Relations Manager, 2 years required
  

• Experience working in a Transportation industry, 2 years required
  

• Proven track record of meeting and exceeding targets
  

• Background in customer service; industry knowledge is a plus
  

• Experience tracking relevant KPIs (e.g., customer satisfaction)
  

• Proficient in MS Office, with working knowledge of CRM and TMS platforms (e.g., Salesforce)
  

• A customer-oriented attitude
  

• Excellent communication and negotiation skills
  

• Problem-solving aptitude
  

• Ability to work well with a team
  

• Proven record of account revenue generation
  

• Associate degree or BA in Business Administration
  

• Look for someone who can educate customers, expand business

What are the perks?
•            Job stability
•            Open door policy
•            Very supportive management team
•            Working for a company that values its employees, provides training, support, and tools to continuously grow skill set, ability, and success
•            Lots of room to grow

What are the benefits?

• 401(k)
  

• 401(k) matching
  

• Dental insurance
  

• Health insurance
  

• Life insurance
  

• Paid time off
  

• Vision insurance

Interested candidates can reply to this ad, or send their updated resume to: nancy.spisak@kellyservices.com

Can also call Nancy at 630-506-8757

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