Job Description: Process Control Clerk

Type: Full Time – Long Term
Shift: We have one day shift and also one night shift openings 
Pay: $32- $37 an hour (depending on experience/education) plus an additional $4.98 Health and Wellness pay towards medical or 401K. 
Location: Menlo Park, CA

Overview:
The Process Control Clerk plays a crucial role in ensuring efficient operations by providing timely customer service, processing work orders, and coordinating logistics. This position requires strong organizational skills, attention to detail, and the ability to multitask.

Responsibilities:

• • Provide timely and accurate responses to customer inquiries related to work orders.
    

  • Process incoming calls and generate appropriate work orders based on established procedures.
    

  • Coordinate emergency responses and dispatching procedures.
    

  • Enter, analyze, and extract data using the maintenance management system.
    

  • Assist with administrative tasks such as calendaring, email correspondence, and data entry.
    

  • Support logistics operations by coordinating incoming calls and ensuring timely responses.
    

  • Manage service desk and logistics operations, including calls, data entry, and documentation.
    

  • Contribute to maintenance planning and process improvement efforts.
    

  • Monitor building management systems (BMS) and fire systems.
    

  • Coordinate calls to field operations for immediate responses to critical issues.
    

Qualifications:

• Skills:

  • Strong organizational and time management skills
    

  • Ability to multitask and prioritize tasks effectively
    

  • Excellent communication and interpersonal skills
    

  • Proficiency in computer applications, including maintenance management systems
    

  • Attention to detail and accuracy
    

  
  

• Experience:
  

  • Background in administration or related field
    

  • Experience with customer service and data management preferred
    

  
  

• Education:
  

  • High school diploma or GED equivalent
    

  • College preferred but not required
    

• Personal Attributes:

  • Trainable and eager to learn new skills
    

  • Team player with a positive attitude
    

  • Responsible and reliable
    

  • Desire to grow and develop professionally
    

Benefits:

• H & W paid benefit
  

• Opportunities for professional development and advancement
  

• Supportive and collaborative work environment

If you are interested in this opportunity or know someone who would be interested and qualified, contact Bonnie Garrett by sending a Word formatted resume to bonnie.garrett@kellyservices.com

Kelly Government Solutions (KGS) is a specialty service of Kelly Services, Inc., a leader in providing workforce solutions. KGS provides experienced staff to the federal government and its key suppliers, including prime and small business contractors. Through services such as government contract staffing, workforce management and project management, and contract compliance services, KGS can supply talent to both public and private sectors alike. KGS offers engineering, IT, administrative, scientific, and healthcare professionals the opportunity to work with many of the prestigious Government organizations worldwide. Visit www.kellygovernmentsolutions.com

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, short-term disability, and a transportation spending account. In addition, this position offers employees the ability to earn up to 80 hours of paid time off upon completion of one year of service and eleven paid holidays per benefit year. We also offer a generous defined 401(k) contribution to help you save for retirement. Visit https://www.mykelly.us/us-mykelly/perks/ for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
 

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