Customer Service Representative
Warminster, PA, US
Office
High School or equivalent
Full Time, Temporary
Entry Level
On-site
Manufacturing - Other
First Shift (Day)
Warminster, PA, US
Entry Level
Full Time, Temporary
Manufacturing - Other
On-site
Office
High School or equivalent
First Shift (Day)
Job details
Kelly Services is in search for a Admin Assistant/Customer Service Representative in the Warminster, PA area! Details are below!
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Schedule:
Hours: 8:00 AM – 4:00 PM (M-F)
Company Overview:
Join a small, family-owned installation company, where we take pride in delivering exceptional service and fostering a positive experience for our customers. We value teamwork and dedication, and we’re committed to maintaining a supportive and friendly work environment.
Job Description:
We are seeking a professional and detail-oriented Customer Service Representative to enhance our team. The ideal candidate will be responsible for managing customer interactions and ensuring a seamless service experience from initial inquiry to project completion.
Key Responsibilities:
- Respond to incoming calls with a friendly and professional demeanor, providing knowledgeable assistance to customers.
- Schedule estimates and coordinate installation appointments, ensuring efficient use of resources.
- Facilitate payment arrangements and accurately manage invoicing processes.
- Address customer inquiries and resolve issues effectively, ensuring customer satisfaction.
- Collaborate with the installation team to ensure smooth communication and timely service delivery.
- Maintain organized records of customer interactions and transactions in our systems.
- Assist in preparing estimates and proposals for potential clients.
- Provide product information and guidance to customers, helping them make informed decisions.
- Follow up with customers after service completion to ensure satisfaction and gather feedback.
- Assist with administrative tasks as needed, including data entry and filing.
- Contribute to team meetings by sharing insights and suggestions for improving customer service processes.
Qualifications:
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Strong organizational skills and meticulous attention to detail.
- Previous experience in customer service or a related role is preferred.
- Ability to thrive in a fast-paced environment while maintaining a positive and professional attitude.
- Proficiency in using computer systems and software for scheduling and record-keeping.
If this role seems like a good fit for you, please apply to this posting directly or reach out to one of my contact methods below ASAP
EMAIL: mict851@kellyservices.com
PHONE: (610) 871-8908
9603948
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