Job Title: Computer Support (Infrastructure Engineer)
Pay rate: Open for discussion
Duration: 3 years
W2 contract only (No C2C)
Location- Waterloo, IA, 50704

Engine Works 3rd shift IT support
3rd shift 10:30 PM to 7:00 AM at EW site.
Additional Information:

• This is for one, 3rdd shift position – will work ONSITE:
  

• There is a weekend On-Call rotation that these positions will be a part of
  

• OT is possible
  

• Metatarsals are required on the first day
  

• Some travel between Waterloo area locations is possible

Job Description:

• Provide onsite deskside Tier 2 support to the Waterloo IA location through performing the following duties

Job Duties:

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
  

• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
  

• Responsible for effective e-mail communications and ability to create and maintain basic

• documents/records: TYPICAL EXAMPLES: –contact lists –process logs –problem incidence reports –customer information updates – exterior ship orders –inventory, maintenance or other service records–handling standard facilities administration requests
  

• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
  

• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
  

• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: –understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Job Requirements:

• Knowledge of computing and networking concepts and fundamentals
  

• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
  

• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
  

• 1 year or more IT experience preferred, but recent college graduates will be considered

Education Requirements:

• Degree in an Information Technology discipline or equivalent experience. – High School or secondary diploma or equivalent

*** If this position may be interested to you, please email me back at somp767@kellyservices.com with your most up to date resume in word format) and advise the best time and number at which you can be reached****
 

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