Kelly’s client, a powerful planning solution company, is looking for a remote Bilingual Billing Specialist with experience working in SaaS environment for a 3 – 6 month temporary assignment.  The Bilingual Billing Specialist must reside in Ontario or Quebec:

• Process billing runs daily to invoice our Enterprise customers (Software, SaaS, Services, Hardware) via Billing Operations and SuiteBilling
  

• Partner with internal stakeholders and manage customer relationships (via SFDC cases) to research and resolve issues concerning outstanding receivables and invoice disputes
  

• Process customer invoices, credit memos and refunds
  

• Provide direction on invoicing-related issues. Resolve customer inquiries and escalations in a timely and efficient manner
  

• Cross trains on all AR functions
  

• Be a subject matter expert on billing within our ERP infrastructure (NetSuite and serve as liaison between key internal stakeholders
  

• Assist customers and Customer Service Reps with questions and resolve invoice issues
  

• Process and investigate chargebacks
  

• Support audit requests
  

• Participate in ad hoc or special projects as required.

Requirements:

• Bachelor’s Degree in Accounting or related field, or equivalent
  

• Fluency in English and French Language required
  

• 7 years of experience in billing and customer service background
  

• Prior software billing experience with NetSuite, Salesforce, Oracle, to maximize automation and efficiency
  

• Ability to work independently, with minimal supervision
  

• Analytical and problem-solving skills
  

• Intermediate level Excel (pivot tables, v-lookups and macros)
  

• Excellent interpersonal communication skills, both written and verbal, with the ability to interact with a variety of functions across the organization
  

• Experience with international accounting operations a plus

Perks:

• 3 – 6 month temporary assignment, potential to go longer
  

• Pay rate ranges from $40.00 to $50.00 per hour plus 4% vacation pay, paid weekly
  

• Get access to the Kelly Learning Centre and upgrade your skills

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About Kelly®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
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Kelly Services (Canada) Ltd. is committed to providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance

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