English
French
Spanish
Bilingual Customer Service Representative
Isabela, PR, US
Information Technology
High School or equivalent
Full Time, Temporary
Entry Level
On-site
Biotechnology/Pharmaceuticals
First Shift (Day)
Isabela, PR, US
Entry Level
Full Time, Temporary
Biotechnology/Pharmaceuticals
On-site
Information Technology
High School or equivalent
First Shift (Day)
Job details
Kelly Services is seeking a Bilingual Customer Service Representative near Isabela, PR.
Kelly Outsourcing Consulting Group Kelly OCG, a managed solution provider and business unit of Kelly Services, Inc., is currently seeking a Bilingual Customer Service Representative for a year-long engagement at one of our Global client in Isabela, PR. This role is a full-time, fully benefited position. As a Kelly OCG employee you will be eligible for Medical, Dental, 401K, and a variety of other benefits to choose from. You’ll also be eligible for paid time off, including holiday, vacation, and sick/personal time. All Kelly OCG employees receive annual performance review.
Do you thrive in a fast-paced, customer-centric environment? Are you passionate about delivering top-notch service and making a positive impact? Look no further! We are actively seeking dynamic individuals to join our team as on-site Customer Service Representatives (Level I) for our esteemed client.
Contract position ( 6 months)
Shift: 8 hour shift between the hours of 7am-7pm
What We Offer:
- Competitive Salary: $13.00 per hour
- Comprehensive Paid Training: Equip yourself with the tools and resources needed to excel in customer service.
Responsibilities:
- Utilize cutting-edge call center technology, including telephones, email, and web browsers.
- Guide callers through online applications, ensuring a seamless experience.
- Provide prompt and courteous responses to telephone inquiries within specified timeframes.
- Report issues efficiently through our user-friendly online system.
- Engage with claimants and third-party contacts via written and telephone communication.
- Actively participate in team meetings, training sessions, and reviews to enhance performance.
- Adhere to schedules and privacy regulations to maintain program integrity.
- Stay informed about relevant regulations and policies to deliver accurate information.
- Complete assigned training modules and administrative tasks diligently.
- Support leadership by undertaking additional duties as needed.
Qualifications:
- Excellent verbal and written communication skills in English and Spanish.
- High School diploma or equivalent.
- Minimum 1 year of customer service or call center experience.
- Typing speed of at least 20 words per minute.
- Proficiency in PC usage and the Windows operating system.
- Ability to meet contractual turnaround times effectively.
If you’re ready to embark on an exciting journey with us and provide exceptional service to our valued customers, apply now and join our dynamic team!
9589716
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Why Kelly® Science & Clinical?
Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you. Our team creates expert talent solutions to solve the world’s most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goals—it’s the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed.About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.