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IT Support Technician
Bishop, TX, US
Information Technology
High School or equivalent
Full Time, Temporary
Experienced (Non-Manager)
On-site
Chemicals/Petro-Chemicals
First Shift (Day)
Bishop, TX, US
Experienced (Non-Manager)
Full Time, Temporary
Chemicals/Petro-Chemicals
On-site
Information Technology
High School or equivalent
First Shift (Day)
Job details
Kelly Services is actively recruiting is searching for an IT Support Technician to join a leading team in the Bishop, Texas area! The selected candidate will be working in a fast-paced environment, so they should be a go-getter who enjoys continuously learning and growing. This is a great opportunity to join a dynamic team with exciting initiatives!
Key accountabilities are as follows:
- Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service
- Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures
- Escalates incidents to the appropriate IT operations resources in accordance with established procedure
- Monitors open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements
- Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes
- Identifies, researches, and assists with implementation of new technologies in accordance with IT operations policy and procedures
- Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures
Qualifications:
Must-haves:
- Proven experience in a technology support role
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, Office 2016, and Internet Browsers
- Excellent interpersonal skills especially communication and presentation skills
- Promotes and supports standardization and continuous improvement
- Ability to work independently and make decisions where necessary
- Familiarity with all components of Office 365
- In-Tune, ServiceNow Platforms Experience/Exposure
- OT Environment Exposure / Manufacturing Plant – Chemical Plant experience
Preferred:
- A+ Certification or equivalent highly preferred
- Experience supporting a manufacturing plant
- Familiarity with ITIL and HDI Incident Management Best Practices
- Familiarity with Wintel (Windows client and server technology), networks (Cisco preferred), anti-virus, general security
- Understanding of Network Standards, Protocols, and Security Policies
- BitLocker Encryption experience
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Why Kelly® Technology?
Looking to put your tech expertise to work on today’s most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you’ll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world’s most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, make an impact, and grow your tech career.About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.