Kelly^® Professional & Industrial, we’re passionate about helping you find a job that works for you. We’re seeking Full-Time Remote Customer Service Representatives for our client, one of our top clients, one of the largest eye-wear companies in the world located in Mason, OH!

*Immediate Consideration, Virtual Interviews are being held ASAP*

*****NOTE: Remote- Must live within 1.5 hours driving distance from Mason, OH*****

Pay: $17.00 per hour
Start Date/ Paid Training: 11/11/2024 (8:30am-5:00pm)
Working Shift: Mix of 830a-5p & 9a-530p; will have rotating Saturday & will get alternate day off during week

GENERAL FUNCTION
The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.

MAJOR DUTIES AND RESPONSIBILITIES

• Assists customers telephonically and non-telephonically with service and support issues.
  

• Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
  

• Acts as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
  

• Ensures productivity, revenue generation, and quality levels are met to meet and exceed customer expectations
  

• Uses courteous and professional language.
  

• Works effectively in a team environment.
  

• Creates a win-win resolution to problems.

BASIC QUALIFICATIONS

• **Must live within 1.5 hour of Mason, OH**
  

• High School or GED REQUIRED (Associates Degree preferred)
  

• 2+ years’ experience in high-volume call center experience
  

• Medical related background (medical billing, claims experience, in office experience in a medical setting) or Insurance experience is a plus
  

• Ability to produce quality and professional written correspondence with customers.
  

• Ability to demonstrate and perform basic math.
  

• Must have critical thinking skills, problem-solving and adaptable abilities.
  

• Must have high speed internet (must be able to submit hard wired speed test) required
  

• Must be able to connect hardwire/ethernet, NO hotspots/WIFI
  

• Minimum internet speeds are 10 Megs download and 1 Meg upload (hard wired)
  

• Must have a workplace free of noise and distractions
  

• Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers.
  

• Commitment to providing resolution to customer issues on the first contact.
  

• Strong English comprehension and a good command of grammar
  

• If offered the position, computer equipment will be provided while on assignment. Must be able to commit to pick up date and have reliable transportation. No exceptions.

Important information:
This position is recruited for by a remote Kelly office, not your local Kelly branch. Please apply to this job posting to be considered for this position. If you have any questions, please contact the recruiter at lisa.monsivais@kellyservices.com.

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