What’s next for you? This great job. Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly^® Professional & Industrial comes in. We’re seeking for Patient Support Representatives to work at a company in Lakeland, FL 33810. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.  

Why you should apply to be Patient Support Representative

• Pay Rate: $15.50
  

• Schedule: Monday – Friday / 9-5:30 or 9:30-6pm 
  

• Monday – Friday / 11:30am to 8:00pm
  

• Access to outstanding Kelly perks via https://www.mykelly.us/us-mykelly/perks/
  

• Temp to Hire – Not Remotely 

Essential Duties and Responsibilities:

• Answer inbound phone calls in a prompt, courteous and professional manner ensuring compliance with state and federal regulations.
  

• Provide first call resolution where possible. 
  

• Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patient’s satisfaction.
  

• Contact patients through outbound calls to assist in the processing of prescription medications in line with state and federal regulations.
  

• Provide support to pharmacy through the completion of tasks including but not limited to enrollment updates, processing payments, and releasing orders, updating patient demographics, written and oral communication with pharmacy staff to ensure completion of prescription orders.
  

• Compile and maintain reporting requirements as requested by the business.
  

• Handle difficult people and problems professionally.
  

• Accurately completing other tasks as assigned by management.

• Can be expected to work within various areas of Operations and Distributions such as: Receiving, assorted pick modules, Kitting, Shipping, Returns, refrigerated space, DEA, and Small Order Distribution (SOD).
  

• Expected to assist with the training of new employees.
  

• Perform other assigned tasks as directed by management.

Qualifications / Requirements

• High School Diploma or equivalent required.
  

• Post High School or Specialized Training a plus.

Business Experience: 

• Pharmacy or medical experience is desired.
  

• 6 months minimum of call center experience.
  

• 6 months minimum of administrative duties
  

• Familiar with Microsoft Word, Excel, and Outlook

What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Patient Support Representative today!

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