At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Customer Service Representative to work with a leading health insurance client in Rochester, NY. With us, it’s all about finding the job that’s just right.

Snapshot:
Excellent Opportunity with Leading Healthcare Client 
Pay Rate: $15.40 per hour
M-F 8am to 5pm with weekends possibly required
On-site in Rochester, NY
Summary:

Under the direction of the Supervisor of Customer Service, this position resolves customer inquiries via telephone, email, walk-in, and mail regarding plan benefits, claim payments and denials, and eligibility in accordance with custom designed benefit plans. This will be done in a polite, professional, and courteous manner at all times. The Customer Service Representative meets the statistical goals of the position.

Essential Resource Responsibilities / Accountabilities:

Level I

• Researches and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom designed benefit plans.
  

• Meets set statistical performance measures such as length of each call and daily call volume.
  

• Acts as a liaison between customers, internal departments, vendors, and business associates.
  

• Assists with the training of other team members.
  

• Participates in ongoing training to further knowledge of regulations, software systems, policies and procedures, and develop skills to accurately fulfill requirements of the job.
  

• Adheres to all Customer Service policies and procedures.

Minimum Resource Qualifications:

Level I

• Associate’s degree in Business Administration or related field with a minimum of six months work experience. In lieu of degree, a minimum of 2 years experience working in a customer service setting/environment.
  

• Successful completion of the Customer Service Training Program.
  

• Ability to multi-task in a fast-paced environment while maintaining high accuracy.
  

• Excellent oral, written, and listening skills.
  

• Capability to handle stressful situations in a professional manner.
  

• Ability to respond to all inquiries in a calm, polite, professional manner.
  

• PC skills required.
  

• Work occasional overtime as required to meet business needs.

Physical Requirements

• Must be able to function for long periods of time sitting at a desk using a keyboard.
  

• Will need the ability to use a headset to listen to customer conversations.

What’s Next: 

Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work.

Apply to be a Customer Service Specialist today!
 

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