Clinical Program Manager – NIH – Gaithersburg, MD

Kelly Government Solutions is a strategic supplier and business partner to the federal government and its key suppliers.  Through our partnership with the National Institutes of Health, Kelly Government Solutions offers administrative, IT, engineering, scientific, and healthcare professionals the opportunity to work with one of the most prestigious research organizations in the world.  We are currently seeking a Clinical Program Manager with the National Institutes of Health in Gaithersburg, MD.
This is a long-term contract position which offers:
– Competitive salary with comprehensive benefit package
– Opportunity to work at NIH, the world’s foremost medical research center
– Learn more about what Kelly can do for you at www.kellygovernmentsolutions.com
TASKS-The contractor shall:
• Create new patient document checklists, create and complete an intake forms including
demographics and contact information as well as patient physician contact information, contact
new patients to schedule initial appointments and confirm appointments and clinic schedules in
NIH Crimson, create and mail schedule and new patient packet containing information related to
release of medical information at the NIH to the patient.
• Plan patient travel to minimize cost to the NIH in support of clinical protocols using the NIH
Admissions-Travel-Voucher (ATV) system and process.
• Arrange accommodations for patients and their families at the Edmond J. Safra Family Lodge at the NIH, The NIH Childrens Inn, or other local lodging options.
• Request medical records, pathology slides, reports, and other clinical materials and documents
from the patient’s physician and other caregivers and deliver to appropriate NIH recipients as
directed by the federal task leader.
• Assist elegible patients with obtaining extended visitor passes and direct them to the NIH
Clinical Center Badging station.
• Prepare consent documents and make copies and send original consent to medical records after consenting has been completed.
• Provide a detailed patient visit schedule to the patient, patient guardian (if appropriate), Case
Manager or Research Nurse and confirm all scheduled appointments in NIH CRIMSON
calendars and other calendar systems as required. Send appointment reminders to patients.
• Deliver clinical documents, CDs, from outside sources to the medical legal department and the
film library as directed as well as request materials from the library.
• Complete electronic and paper copies of pre-admission forms for pediatric and adult day
hospitals and send to appropriate location.
• Enter Outpatient Clinic Electronic Appointment requests (EAR) and, if needed, electronic pre[1]admission forms to the appropriate inpatient nursing unit.
• Communicate effectively with patients, Case Managers, Study Coordinators, and Principal
Investigators and other clinical staff in a professional and timely manner.
• Schedule foreign language and sign language interpretation services as needed.
• Coordinate volunteer payments.
• Complete shipping and commercial invoice forms, assemble and send sample kits, packages and letters and mail domestically or internationally.
• Assist research staff with safety and regulatory monitoring/audit prerparation by assembling
relevant research charts, medical records, or documents from various sources.
• Screen calls from patients, physicians and callers from the public by forwarding to appropriate
staff members; update patient telephone directory as needed.
• Attend weekly clinic planning meetings and distribute weekly clinical schedules to appropriate
staff.
• Troubleshoot scheduling issues to ensure maximum productivity of staff resources

REQUIREMENTS. The contractor must have:

• Bachelor’s degree in a science related field is required.

• Minimum of four (4) years of experience in related field is required.

• Good communication skills and writing skills are highly desired.
• Must complete all security and training for use of NIH databases and software, and must follow
and adhere to PII regulations.
• Experience using Microsoft Office products including Outlook, Sharepoint, MS Teams.
• Experience with NIH’s CRIMSON and CRIS software is preferred, although training will be
provided for documentation and clinical systems used by the clinical research teams.
• Experience with CRIS software is preferred

PLEASE APPLY ONLINE.

When you apply, please know a Kelly Government Solutions Recruiter will review your resume and will contact you directly, if your skills and experience match the requirements of this position; a full job description can be made available at that time.

Due to the high volume of inquiries, we regret that we cannot accept phone calls. Even if you aren’t contacted for this position, you are still part of our talent network.  All Kelly recruiters have access to your profile, which expands your opportunities even further.

As a specialty talent company, Kelly is committed to doing the right thing for our talent and clients.  We stand up for equity, inclusion, fair treatment, and opportunity for all as these build the foundation of our Talent Promise.  With a focus on safety, value, well-being, investment, and opportunity, Kelly’s Talent Promise confirms our commitment to those in search of a better way to work and live and to help discover what’s next.

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