Job Opportunity: Customer Service Representative II
Location: Mira Loma
Pay Rate: $30.00 per hour
Work Schedule: 7:00 AM – 4:00 PM Monday-Friday, with potential for overtime during the week.
Kelly Services is seeking a Customer Service Representative II for a facility in Mira Loma. This role primarily operates in an office environment with occasional access to the warehouse for equipment inspections. Candidates must be prepared to use safety gear including a vest, hard hat, eye protection, and steel-toe boots. Forklift operation may be required as needed.
Key Responsibilities:

• Manage inbound phone calls, online inquiries, and customer walk-ins.
  

• Perform operations and logistics tasks, including scheduling technicians, deliveries, and equipment.
  

• Collaborate closely with customers and branch staff to resolve issues.
  

• Process customer requests such as generating rental quotes and placing orders via phone, in person, or email.
  

• Document tasks using process flows.
  

• Answer product questions and direct inquiries to appropriate personnel.
  

• Enter orders and coordinate delivery according to agreements.
  

• Assist with contract renewals and maintenance as required.
  

• Complete equipment rental processes, schedule product pickups, and prepare customer paperwork.
  

• Support Service Shop Technicians with work orders and parts retrieval.
  

• Compile metrics and support branch staff operations.
  

• Ensure accurate time entries and billing for projects and services.
  

• Process service orders and update payment information as needed.
  

• The role involves using the Rental Results system.

• Fluency in relevant ERP systems
  

• Maintain a safe working environment and uphold organizational culture.

Qualifications:

• High school diploma or equivalent with at least 2 years of relevant work experience.
  

• Some forklift experience preferred
  

• Proficiency in Microsoft Office Suite and basic math skills.
  

• Strong communication and teamwork abilities.
  

• Familiarity with ERP systems preferred.
  

• Prior Rental experience preferred.

Additional Requirements:

• Ability to work outdoors in varying weather conditions and use appropriate Personal Protective Equipment (PPE).
  

• Physical demands include sitting, standing, and lifting to 50 lbs. regularly.

If you meet these qualifications and are interested in this temp-to-hire position, please email your resume to biav139@kellyservices.com. Screening assessments will be conducted prior to assignment commencement.

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