Mail Specialist I
 
IMPORTANT TO KNOW:
1. This is an on-site position in Woodland Hills, CA. Hours will be 7:30 am – 4:00 pm PT
2. Resource will be paid as a W-2 employee by Kelly Services.
3. This is a 1-year contract opportunity.

 
 
JOB SUMMARY:
Processes various outgoing mailing projects, including but not limited to folding, inserting, addressing and applying postage to mail pieces.
Adhere to quality requirements in order to ensure mail is prepared and submitted to the USPS and/or outside vendors according to postal standards.
This includes understanding postage rates as well as knowing the difference between various types and classes of mail.
Works closely with management to identify/implement Lean initiatives for continuous operational improvement.
 
Essential Job Functions:
On a daily basis collect, process, return and/or redistribute mail coming directly from Farmers campus, inner-office or via the USPS.
Special attention and responsiveness will be given to all time sensitive, confidential, critical and accountable mail.
Monitor and control various special or daily projects to completion. This includes understanding scope, asking clarifying questions, and ensuring service level agreements and
commitments are met.
Adhere to quality requirements to ensure mail is prepared according to postal standards.
Sort and meter incoming campus mail, ensuring the correct cost code and postage rates are used.
Prep and prepare time critical Certified, Certificate of mail, Registered mail and Express mail.
Process miscellaneous requests and complete mail processing tasks as needed based on workload and/or staffing availability.
Document jobs processed for reporting and job tracking functions, including but not limited to incoming job log(s), daily mail request log and other log as required.
Document existing/new procedures and special instructions for various jobs to ensure job reference sheets are up to date.
Utilize the people finder database, or other methods, in order to find and locate specific individuals/departments ensuring all applicable mail pieces are accurately and
expeditiously redirected to the appropriate location.
Conduct research and investigate unidentifiable mail, utilizing multiple Farmers databases looking for the correct forwardable location.
Provide management with search results for all unsuccessful forwards in order to determine next processing steps.
Operate various automated machinery including meter machines, table-top folders, inserters and/or other equipment as needed.
Perform expected machine maintenance tasks in a proper and timely fashion.
Transport completed mail projects directly to the local Post Office, including but not limited to, sensitive and time critical proof of mail, Express Mail, or other accountable and
tracked mail.
Pick-up and/or deliver mailing projects to and from outside vendors on an as needed basis.
Ensure the integrity, accuracy, safety and confidentiality of mail handled by Mail Services is within accordance to Farmers internal policies and compliance standards.
Handle customer questions, requests for information or special mailing requests via email or phone.
Communicate with outside suppliers as needed to ensure up time on equipment while documenting machine issues and services calls.
Work closely with management to identify/implement Lean initiatives for continuous operational improvement.
 
Physical Actions:
Sitting, Bending, Cleaning, Climbing, Reaching, Pushing, Seeing, Standing, Walking, Twisting, Speaking/Reading/Writing in English, Pulling, Kneeling, Lifting/Carrying 50 lbs.
Operate pallet jack.
 
Physical Environment:
Controlled ambient environmental conditions. Repetitive and moderately high noise level. Moving mechanical parts. Areas considered dangerous. Conditions which would affect
the respiratory system or skin (such as fumes, odors, dust, mists, gases, inks, solvents, particulate matter, oils, or poor ventilation). Electrical 1 of 2 current. Forklift Traffic.
 
Education Requirements: High school diploma or equivalent required
 
Special Skill Requirements:
Possesses flexibility to work in a fast paced, dynamic environment. Proficient in English written and verbal communication skills. Possesses strong technical aptitude. Proficient PC
skills including Microsoft Office. Excellent organizational skills. Detail oriented.

About Farmers Insurance®
Farmers Insurance® has been serving its customers since 1928. We are committed to providing industry-leading products and first-rate services to our customers. Today, we are one of the country’s largest insurers of vehicles, homes and small businesses. Farmers is headquartered in Los Angeles (CA) with additional offices in Austin (TX), Grand Rapids (MI), Warwick (RI), Kansas City (KS), Oklahoma City (OK), Seattle (WA), Wilmington (DE), Cleveland (OH), Plantation (FL), and Phoenix (AZ). We have more than 21,000 employees and close to 6,000 non-employees in our workforce.
 
Ambition Statement
We’re proud of more than 90 years of serving our customers and excited about the future as we continue to evolve to meet their needs. Our ambition is to be the leader in delivering peace of mind, innovating for customers whenever and wherever they need us.
 
Community Involvement
Giving back, serving others and making a positive impact in communities across the country is at the core of Farmers’ social responsibility efforts.
 
Diversity and Inclusion
Our commitment to diversity and inclusion is the foundation of our organizational culture and we strive to foster an engaging and dynamic workplace. Farmers Insurance® has been recognized for its strong & dynamic culture and has earned top marks in the Corporate Equality Index.
 
Great Place to Work
Over the years, Farmers Insurance® received recognitions as one of the best places to work. Below are the recognitions we received in just year 2021:
• Fortune Best Workplaces for Millennials™ 2021
• Fortune 100 Best Companies to Work For® 2021
• Fortune Best Workplaces in Financial Services & Insurance™ 2021
• Great Place to Work’s Best Workplaces in Texas™ 2021
• Best Place for Working Parents 2021
• Best Places to Work for LGBTQ Equality 2021
• Los Angeles Business Journal Diversity, Inclusion + Equity Honoree 2021
 
Corporate Citizenship
https://www.farmers.com/corporate-responsibility/

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