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Customer Support Representative
Wesley Chapel, FL, US
Office
High School or equivalent
Full Time, Temp to Hire
$19.50
Experienced (Non-Manager)
On-site
Other/Non Classified
First Shift (Day)
Wesley Chapel, FL, US
$19.50
Experienced (Non-Manager)
Full Time, Temp to Hire
Other/Non Classified
On-site
Office
High School or equivalent
First Shift (Day)
Job details
What’s next for you? This great job. Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® Professional & Industrial comes in. We’re seeking for a Customer Support Representative to work at a company in Wesley Chapel, FL 33544. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.
NOT REMOTE.
Why you should apply to be a Customer Support Representative
- Pay Rate: $19.50
- Schedule: Monday – Friday / No weekends – Must be able to work any shift from 06:00 AM to 12:00 AM.
- Access to outstanding Kelly perks via https://www.mykelly.us/us-mykelly/perks/
- Temp to Hire
Essential Duties and Responsibilities:
- Follow all required safety policies and procedures.
- Monitor and manage all aspects of guaranteed shipments to ensure service and invoicing accuracy.
- Documents all actions as required in notes and shipment records. Immediately escalates issues as appropriate.
- Determines (by retrieval or calculation) and communicates transportation solution rates and service times in a quick and accurate manner.
- Supports external and internal customers with a sense of urgency and in a professional manner. Responds to phone calls and emails in a timely manner.
- Resolves problems and creates Win-Win situations for the customer
- Prepares and processes reports and high volumes of data relating to guaranteed shipments accurately and timely.
- Performs detailed audits of data and documents to detect defects relating to data accuracy.
- Documents and corrects the defects and communicates root cause as required.
Qualifications / Requirements
- High School Diploma GED or any combination of education and experience which would provide an equivalent background
- Ability to quickly learn computer applications related to shipment management related data bases.
- Prefer previous experience with customer service or sales in a call center environment Preferred
- Ability to work independently or in a team setting, in a fast-paced environment
- Good computer skills, including Microsoft Word & Excel
- Must be able to multi-task Required
- Must be flexible with work schedule to support business needs Required
- Must have a good math and geography aptitude Required
What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Support Representative today!
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Trust the office staffing pioneer.
Finding the right job isn’t always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we’re pretty good at it!About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.