Bilingual Spanish / Call Center Benefits Administrator

Job Summary:
As a Benefits Administrator at [Company], you will play a crucial role in providing exceptional support to employees by answering their benefit-related questions and assisting them with Open Enrollment processes. This is a fully remote position, allowing you to work from the comfort of your own home. We are particularly interested in candidates who are bilingual in English and Spanish. Join our team and make a positive impact on our employees’ overall well-being.

Job Specifications:
– Job Type: Temporary
– Company: C&S WHOLESALE GROCERS
– Location: Remote
– Pay Rate: $20/hr
– Shifts:
– Morning Shift: 8:00 AM – 4:30 PM EST
– Afternoon Shift: 10:30 AM – 7:00 PM EST
– Start Date: October 7, 2024
– End Date: November 8, 2024

Roles and Responsibilities:
– Answer incoming calls through our Benefits Call Line and provide prompt and accurate assistance to employees regarding their benefit-related inquiries.
– Guide employees through the Open Enrollment process, ensuring they understand their options and assisting with any necessary paperwork.
– Maintain accurate records of employee interactions and update the benefits database accordingly.
– Collaborate with the HR team to resolve complex benefit issues and escalate matters when necessary.
– Stay up-to-date with changes in benefit plans, policies, and regulations to provide accurate and relevant information to employees.
– Provide exceptional customer service and ensure a positive employee experience throughout the entire benefits process.

Qualifications & Skills:
– High school diploma or equivalent; additional education in Human Resources or a related field is a plus.
– Previous experience in benefits administration or a similar role is preferred.
– Bilingual proficiency in English and Spanish is highly desirable.
– Excellent communication skills, both verbal and written, with the ability to explain complex benefit information in a clear and understandable manner.
– Strong problem-solving skills and the ability to handle difficult or sensitive situations with empathy and professionalism.
– Proficiency in using computer systems, databases, and Microsoft Office Suite.
– Detail-oriented with strong organizational skills to manage multiple tasks efficiently.
– Ability to work independently and remotely, demonstrating self-motivation and accountability.
– Flexibility to adapt to changing priorities and work schedules.

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