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Order Fulfillment Specialist
West Point, PA, US
Engineering
Bachelors Degree
Full Time, Temporary
Experienced (Non-Manager)
On-site
Biotechnology/Pharmaceuticals
First Shift (Day)
West Point, PA, US
Experienced (Non-Manager)
Full Time, Temporary
Biotechnology/Pharmaceuticals
On-site
Engineering
Bachelors Degree
First Shift (Day)
Job details
Order Fulfillment Specialist
Primarily responsible for processing and supporting Merck Research Laboratories (MRL) shipments from Merck & Co (West Point, PA) in compliance with U.S. regulations, international regulations, and Company standards. Interact with multiple MRL research locations, clinical sites, primary/secondary depots, and vendors. In this position, you will work with various intercompany partners including Global Clinical Supply Distribution, Global Trade Compliance & Operations (GTCO), Distribution Planning, Clinical Supply Program Managers, site shipping personnel, and Clinical Research stakeholders across global Merck locations.
Responsibilities:
- Receive & process MRL order requests from automated systems (SAP) and manually generated requests.
- Coordinate with internal logistics teams, planners, and external couriers to meet patient dosing demand.
- Strategically plan work for Distribution Operations to maximize department capabilities.
- Run Metrics Reports to support business operations
- End-to-End shipment tracking.
- Interface with key supply chain stakeholders (GCS, Planning, Master Planning, Clinical, Research).
- Lead continuous process improvement initiatives which support Order Fulfillment Operations.
- Resolve stakeholder issues (export, logistics, system, paperwork, etc.)
- Miscellaneous administrative duties (Filing/Copying/Archiving, Data Entry, Data Reporting)
Additional Activities:
- Act as primary contact for Merck shipping sites in U.S. Export Transactions.
- Work within our MRL Trade Operations Standard Business Practices and align with policy set by Global Trade Compliance.
- Influence intercompany stakeholders to comply with Standard Business Practices related to Logistics.
- Support clinical complaint investigations corrective action plan development at a depot and site level.
Qualifications:
- Enterprise Resource Planning (ERP) experience strongly preferred (SAP, JDE, etc)
- Bachelor’s degree OR 4 years of Logistics/Trade experience preferred
- Minimum 2 years of experience in Clinical Supply or equivalent cGMP environment preferred
- Effective communication skills.
- Proficient in Microsoft Office (Word, Excel) and Outlook.
- Organized and detail oriented.
- Complete tasks independently and with minimal guidance after training.
- Handle inquiries and interact with Customers professionally.
9484412
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