Job Title: Senior Dispatcher

Location: Burlington, Ontario

Salary: $72,000 – $80,000 per year (depending on experience)

Employment Type: Permanent Full-Time

Benefits: Comprehensive benefits package available after three months
 

Kelly is seeking a highly skilled Senior Dispatcher to join our client located in Burlington, Ontario.

Key Responsibilities:

Operations – Dispatch:

• Execute the dispatch plan effectively and efficiently.
  

• Dispatch all loads to drivers, ensuring accurate pick-up and drop-off information.
  

• Persuade drivers to accept challenging loads and work off-schedule as needed to meet customer demands.
  

• Inform drivers of procedures for handling incorrect addresses and wait times.
  

• Manage the trailer pool, assigning trailers as needed.
  

• Follow up on dropped trailers and close orders in the Transportation Management System.
  

• Adhere to standard operating procedures for goods transportation and documentation.
  

• Recommend procedural changes to improve efficiency and implement corrective actions.

Driver Liaison:

• Serve as the primary contact for drivers, offering support and resolving issues related to loads, equipment, and delivery timing.
  

• Perform on-call services as per department policy, with flexible hours based on customer demand.
  

• Monitor drivers’ hours of service and alert supervisors when maximum hours are nearing.
  

• Assist drivers with personal issues such as absences, vacation scheduling, and other time off.
  

• Aid administrators and drivers with paperwork and driver envelope information.
  

• Coordinate with Fleet Operations to address fleet maintenance, safety, and compliance needs.
  

• Support the management team with disciplinary actions as required.
  

• Develop effective working relationships with other operations personnel and ensure smooth transitions of work to other dispatchers.

Requirements:

• Must have 5-10 years of experience as a dispatcher in the transportation industry.
  

• Experience with US border and customs procedures.
  

• University/College degree in a related field or equivalent experience.
  

• CITT Accreditation (Canadian Institute of Traffic and Transportation) is desired.
  

• Completion of industry-related training courses.
  

• Proficiency with transportation management software and Excel; TMW training preferred.
  

• Strong confidence and ability to handle pressure effectively.
  

• Results-oriented with a drive to achieve targets.
  

• Excellent problem-solving, decision-making, and negotiation skills.
  

• High accuracy and attention to detail.
  

• Strong interpersonal skills with the ability to work in a fast-paced, changing environment.

Perks:

• Opportunity to work in a dynamic, friendly environment with potential for growth.
  

• Competitive salary and benefits package.
  

• Permanent full-time position with room for professional development.

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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