Kelly is now hiring Patient Support Representatives to work at a company in Lakeland, FL 33810. 

We will be conducting a hiring event Wednesday, November 20th from 10am-4pm.

Please submit your resume ONLY if you meet the following Qualifications/Requirements.

• Call Center experience
  

• Inbound & Outbound calling 
  

• Data Entry
  

• Computer Skills
  

• Pharmacy or medical experience is desired.
  

• Familiar with Microsoft Word, Excel, and Outlook.
  

• Adept at de-escalating tense situations with frustrated customers
  

• High School Diploma or equivalent required.
  

• Post High School or Specialized Training a plus.

Job Details:

• Pay Rate: $15.50
  

• Schedule: Monday – Friday. Hours vary from 8:30am-8pm (only a few spots available for the earlier shifts, most of the positions are for the later shift 11:30am-8pm)
  

• Temp to Hire – NOT A REMOTE POSITION

Essential Duties and Responsibilities:

• Answer inbound phone calls in a prompt, courteous and professional manner ensuring compliance with state and federal regulations.
  

• Provide first call resolution where possible. 
  

• Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patient’s satisfaction.
  

• Contact patients through outbound calls to assist in the processing of prescription medications in line with state and federal regulations.
  

• Provide support to pharmacy through the completion of tasks including but not limited to enrollment updates, processing payments, and releasing orders, updating patient demographics, written and oral communication with pharmacy staff to ensure completion of prescription orders.
  

• Compile and maintain reporting requirements as requested by the business.
  

• Handle difficult people and problems professionally.
  

• Accurately completing other tasks as assigned by management.

• Can be expected to work within various areas of Operations and Distributions such as: Receiving, assorted pick modules, Kitting, Shipping, Returns, refrigerated space, DEA, and Small Order Distribution (SOD).
  

• Expected to assist with the training of new employees.
  

• Perform other assigned tasks as directed by management.

*** APPLY NOW ***

Select APPLY – submit resume. You will then receive an invitation for the hiring event if you meet all requirements.

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