At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Customer Service Representative to work at a premier company in Berkeley, CA 94710. With us, it’s all about finding the job that’s just right.

Pay Range:  $23.00 – $25.00 per hour, depending upon experience.

Why you should apply to be a Customer Service Representative:

• Opportunity to work in a hybrid setting within the Berkeley area
  

• Chance to provide exceptional support to customers
  

• Collaborative team environment

What’s a typical day as a Customer Service Representative? You’ll be:

• Providing efficient and professional customer support via phone and email through our ticketing system
  

• Managing a high volume of support requests daily, ensuring that our customers receive the best solutions possible
  

• Maintaining precise and accurate handling of tickets and customer data
  

• Working independently and within a collaborative team environment to identify product or service issues
  

• Staying informed about product and policy changes relevant to product support
  

• Expanding operations to include weekends during peak season, which may include overtime

This job might be an outstanding fit if you:

• Have 2+ years of customer service experience
  

• Are proficient with Microsoft Office Word and Outlook
  

• Have experience with eCommerce and Ticketing platforms (a plus)
  

• Have a home office setup with a stable internet connection and a quiet workspace to receive calls
  

• Are independent with strong decision-making skills and the ability to multitask
  

• Have excellent written and verbal communication skills with an emphasis on customer service
  

• Are able to build collaborative relationships with co-workers and cross-functional teams
  

• Have exceptional time management skills with a high degree of accuracy and accountability in a fast-paced environment
  

• Are enthusiastic about holiday consumer products and sharing that excitement with our customers

What happens next:

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Representative today!

#GRACE

9432192